Track requests
Track requests to see the outcome of each service without opening the application that ran it.
Check request status
Service Requests gives you one place to follow every request from submission to completion. Each request shows its current status, so you can tell whether it’s in progress or finished without opening the application that ran it. Status updates appear within 10 seconds of a change. For definitions of each status, see Status definitions.
Requests that need your attention come first, so you can respond before they stall. You can limit your view to the requests that you submitted, or view all of the requests that you have access to.
Requests that a schedule submits appear alongside the requests that you submit and show the name of the schedule. This helps you tell scheduled requests apart from your own.
Review the result of a request
Open a request to review its input and output. To investigate the run further, open it in the application that ran it. For more information, see Open the run in its application.
A request with the status Complete might not have succeeded. Review the output to check the result. For more information, see Status definitions.
Open the run in its application
Each request shows the ID of the run that it started. Select the ID to open the run in the application that ran it. To copy the ID, select the copy icon. If you don’t have access to that application, the ID appears as plain text.
The type of resource depends on the service:
Act on a request that needs your input
When a request needs your action, its status is In progress, and Service Requests shows an Open in Work Center button on the request. Select the button to open the task in Work Center. The button appears only when a work item requires your action.
Respond to an error
When a request has the status Error, contact your Itential Platform administrator. Service Requests doesn’t show the cause of the error. To find the cause, the administrator checks Operations Manager or the application that ran the request.