Manage scheduled requests

Manage schedules to keep recurring requests current as your needs change. The Scheduled Requests tab lists the schedules for services that you can request. The tab lists only schedules that were created through Service Requests. It doesn’t list schedules that are created directly on a trigger in Operations Manager.

View schedules

Use the toggle at the top of the tab to switch between All Schedules, which shows every schedule for a service that you can request, and My Schedules, which shows only the schedules that you created. The toggle is a personal filter, not a permission boundary.

Each schedule shows its state, frequency, last run, and next run.

Who can manage schedules

Being able to request a service is enough to create a schedule for it. To edit, pause, resume, or delete a schedule, including a schedule that another user created, you must be in one of the write groups of the service’s automation. If the automation has no groups, anyone with the service-requests:write permission can manage its schedules. For more information, see Access control in Service Requests.

Edit a schedule

Open the schedule

Select Edit, or select the schedule.

Make changes

Change the recurrence, start, or end. You can also change the input values that the schedule applies to every run.

Save the changes

Select Save. Service Requests shows the updated next run time.

Pause or resume a schedule

Use the Scheduled toggle on the schedule. No confirmation is required.

To stop future requests and keep the configuration, turn the toggle off. Next Run clears.
To reactivate the schedule, turn the toggle on. Next Run updates.

You can resume a schedule only if it has a future occurrence. For example, a schedule that runs every hour from 11:00 and ends at 16:00 has no future occurrence at 17:00, so you can’t resume it. To resume it, edit the schedule so that a next run is possible. For example, move the end time to 24:00 or remove the end limit.

Delete a schedule

Select Delete, and then confirm. Deleting a schedule is permanent.

Understand how trigger changes affect schedules

Disabled trigger: Schedules for the service stop submitting requests and have their toggles switched off and locked. You can still edit or delete the schedules. When you enable the trigger again, each schedule returns to its previous enabled or paused state. Requests that a schedule missed while the trigger was disabled are skipped.
Deleted trigger: Service Requests deletes the service and all of its schedules. Runs that are already in progress finish or fail on their own. Past requests stay in All Requests.