Use compliance plans
Add-on product: Configuration Manager extends Itential Platform with configuration compliance and validation capabilities. It requires Itential Platform as a prerequisite. View platform overview
Compliance plans schedule and manage comprehensive compliance reporting across multiple Golden Configurations. Use them to maintain regular compliance checks and generate audit reports.
What are compliance plans?
Compliance plans orchestrate compliance checks across multiple Golden Configurations, device groups, and schedules. They provide centralized management for enterprise-wide compliance programs and generate consolidated reports for audit and analysis.
How compliance plans work
Compliance plans follow this process:
Create a compliance plan
To create a new compliance plan:
Configure compliance plan scope
Define what the plan should check.
Add Golden Configurations
To include Golden Configurations in the plan:
Add device groups
To include device groups:
Scope example:
Set compliance plan schedule
Configure when compliance checks run.
Schedule options
Configure schedule
To set the plan schedule:
Schedule examples:
Daily monitoring:
Weekly audit:
Configure compliance reports
Define how compliance results are reported.
Report settings
To configure reports:
Report content options
Distribute reports
To configure report distribution:
Run compliance plans
Manual execution
To run a compliance plan immediately:
Scheduled execution
Compliance plans run automatically based on their schedule:
- Plan starts at scheduled time
- Compliance checks execute for all scoped items
- Reports generate upon completion
- Distribution occurs based on settings
- Results archive for audit purposes
View compliance plan results
Access plan reports
To view compliance plan results:
Understand report data
Compliance plan reports include:
Summary metrics:
- Total devices checked
- Compliant device count
- Non-compliant device count
- Compliance percentage
- Comparison to previous runs
Detailed results:
- Per-device compliance status
- Configuration differences
- Golden configuration alignment
- Remediation recommendations
Trend data:
- Compliance percentage over time
- Recurring non-compliance issues
- Improvement or degradation trends
- Device-specific compliance history
Manage compliance exceptions
Some devices may have approved deviations from Golden Configurations.
Document exceptions
To add an exception:
Review exceptions
Periodically review documented exceptions:
Best practices
Plan scope strategically:
- Group related Golden Configurations together
- Align plans with audit requirements
- Consider network segmentation
- Balance scope size with execution time
Schedule appropriately:
- Run during maintenance windows
- Avoid peak usage times
- Stagger large plans across time periods
- Consider device impact and load
Manage reports effectively:
- Customize reports for different audiences
- Archive reports for audit requirements
- Automate report distribution
- Set appropriate retention periods
Handle exceptions properly:
- Require approval for all exceptions
- Document business justification
- Set expiration dates for temporary exceptions
- Review exceptions regularly
- Update golden configs when exceptions become standard
Monitor plan health:
- Track plan execution success rates
- Review execution duration trends
- Monitor for recurring failures
- Adjust scope or schedule as needed
Example: Enterprise compliance plan
Plan: Monthly Security Compliance Audit
Scope:
- Golden Config: Firewall Security Policy (all nodes)
- Golden Config: Switch Security Settings (all nodes)
- Golden Config: Router Security Baseline (all nodes)
- Device Group: Production Network
- Device Group: DMZ Devices
Schedule:
- Frequency: Monthly
- Day: First Sunday of each month
- Time: 12:00 AM EST
- Retry: 3 attempts
- Timeout: 6 hours
Reports:
- Format: PDF (executive) + CSV (detailed)
- Content: Summary, device details, diffs, trends
- Distribution:
- CISO: Executive summary PDF
- Network team: Detailed CSV
- Security team: Full PDF report
- Audit team: Archive all formats
Exceptions:
- Lab devices: Development configurations approved
- Legacy systems: EOL devices with documented risks
- Review cycle: Quarterly
Troubleshoot compliance plans
Plan execution fails
If a compliance plan doesn’t complete:
- Check golden configuration validity
- Verify device connectivity
- Review execution logs for errors
- Confirm adequate execution timeout
- Check for scheduler issues
Reports not generated
If reports don’t appear:
- Verify plan completed successfully
- Check report format configuration
- Review storage capacity
- Confirm report generation settings
- Check for template errors
Distribution fails
If reports don’t reach recipients:
- Verify email addresses
- Check email server configuration
- Review distribution logs
- Confirm integration settings
- Test with manual distribution