Make a service available
A service is a manual trigger on an automation. When you make a service available, people can request your workflow or agent directly from Service Requests.
Before you begin
You need permission to create automations and triggers in Operations Manager. For more information, see Access control for automations.
Make a service available
Create an automation with a manual trigger
In Operations Manager, create an automation for your workflow or agent. Then add a trigger with the type Manual. Enter a name and a description that help people recognize the service. Service Requests shows both in the catalog. If the automation is a workflow, you can assign a JSON Form to collect input. For more information, see Create a manual trigger.
Set the automation's groups
In the automation, add the read and write groups for the service. To learn how groups affect who sees and manages a service, see Access control in Service Requests.
Grant permissions
Grant each person the permissions that Service Requests requires. For more information, see Permissions required.
What appears as a service
Only manual triggers appear as services. Event triggers and API triggers don’t appear. For more information, see Terms and concepts.
Change or remove a service
Service Requests doesn’t edit services. To change a service, edit its trigger in Operations Manager. If you disable the trigger, its schedules are switched off and locked. If you delete the trigger, Service Requests deletes the service and its schedules. For more information, see Understand how trigger changes affect schedules.