For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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On this page
  • Monitor health
  • Troubleshoot common issues
  • Connection failures
  • Secret not found
  • Performance issues
  • Next steps
Platform On-PremControl accessSecretsCyberark

Monitor and troubleshoot CyberArk

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HashiCorp Vault integration overview

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Built with

Monitor health

Track CyberArk integration status:

1

Check /health/status endpoint

2

Review CyberArk health metrics

3

Set up connection failure alerts

The health endpoint doesn’t report CyberArk failures as critical. This prevents automatic Itential Platform restarts in cloud environments.

Troubleshoot common issues

Connection failures

Symptoms: Cannot retrieve secrets, authentication errors

Solutions:

1

Verify network connectivity between Itential Platform and CyberArk CCP

2

Confirm AppID configuration and permissions are correct

3

Check firewall rules and SSL certificates

4

Review CyberArk audit logs for denied requests

Secret not found

Symptoms: Itential Platform cannot find the specified secret

Solutions:

1

Verify Safe and Account name spelling

2

Confirm the secret exists in the Safe

3

Check CyberArk permissions for the AppID

4

Use query parameters to refine your search

Performance issues

Symptoms: Slow secret retrieval, timeout errors

Solutions:

1

Optimize CyberArk query parameters

2

Implement caching where appropriate

3

Review network latency between Itential Platform and CyberArk CCP

4

Consider CyberArk CCP scaling options

Next steps

Configure

Review configuration

Use secrets

Reference secrets correctly