Get help with Itential Platform through the Service Desk.
Check these resources first:
Service Desk requires an Itential Service Desk (ISD) account.
Don’t have an account? Contact your Itential account representative to request access.
Have an account? Sign in at https://itential.atlassian.net/servicedesk/customer/portals
Choose the category that matches your issue:
Create product support tickets only through the Service Desk portal. Tickets created elsewhere will be cancelled.
Generate showsupport file:
Download the .gz file to attach to your ticket.
Download blueprint file:
Always include both showsupport and blueprint files with product support tickets.
Tickets move through these statuses:
Filter tickets by status in the Service Desk portal. Default view shows open requests.
View updates in the Service Desk portal:
You can also reply directly to email updates. Responses are added to your ticket automatically.
Production outages
24/7/365 support
Other issues
5-7 business day response for:
Email: info@itential.com
Phone: 1-800-404-5617
Response time: 5-7 business days
Contact your Itential account representative.