For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Open sourceSupportFAQsDocs Home
DocumentationAPI referenceRelease notes
DocumentationAPI referenceRelease notes
  • Platform On-Prem
    • Overview
    • Navigate
        • Overview
        • Minimal architecture
        • High availability
        • Cloud
        • Active-standby
        • Blue-green
        • Deploy with containers
        • Deploy with Kubernetes
        • Alternative architectures
      • System requirements
    • Search resources
  • Apps
    • FlowAI
    • Itential Automation Gateway
  • Resources
    • Itential Academy
    • Version lifecycle
    • Itential MCP
    • Accessibility conformance
    • Get support
    • FAQs
LogoLogo
Open sourceSupportFAQsDocs Home
On this page
  • Cloud Platform overview
  • What Itential manages
  • What you manage
Platform On-PremPlanChoose a deployment architecture

Itential Cloud architecture

Was this page helpful?
Previous

Active-standby architecture

Next
Built with

Itential Cloud is a deployment model where Itential hosts and manages Itential Platform and its dependencies in the cloud. You maintain Itential Automation Gateway (IAG) in your environment while Itential handles platform operations, upgrades, and support.

Cloud Platform overview

In the cloud deployment model, infrastructure responsibilities are divided between Itential and you.

Platform Cloud deployment
Platform Cloud deployment

What Itential manages

Itential hosts and operates:

  • Platform servers: All platform application servers
  • Database infrastructure: MongoDB and Redis clusters
  • Platform upgrades: Version updates and patches
  • Monitoring and logging: System health and performance monitoring
  • Data management: Job data pruning and retention
  • Infrastructure scaling: Capacity planning and scaling

What you manage

You maintain in your environment:

  • Automation Gateway (IAG): Deployed in your network
  • Network connectivity: VPN tunnel to Itential Cloud
  • Adapter configuration: Service accounts and credentials
  • Network devices: Infrastructure being automated
  • User access: User accounts and permissions