Version lifecycle

Itential provides two support models for Itential Platform: Extended Support (ES) and Standard Term Support (STS). This page explains the lifecycle and support phases for each model.

Support models

Extended Support (ES)

Extended Support provides a three-year support period for customers who need longer-term stability.

Support phases:

Phase	Duration	What you get
Product release and monthly maintenance	24 months	Monthly maintenance releases with bug fixes and optional enhancements. Product support available.
Critical and security updates	6 months	Monthly maintenance releases for critical issues and security vulnerabilities. Product support available.
Help desk support	6 months	Product support only. No maintenance releases.
End of support	-	No support. Assistance at Itential’s discretion.

Standard Term Support (STS)

Standard Term Support provides a six-month release cycle for customers who want faster access to new features.

Support phases:

Phase	Duration	What you get
Product release and monthly maintenance	12 months	Monthly maintenance releases with bug fixes and optional enhancements. Product support available.
Critical and security updates	6 months	Monthly maintenance releases for critical issues and security vulnerabilities. Product support available.
Help desk support	6 months	Product support only. No maintenance releases.
End of support	-	No support. Assistance at Itential’s discretion.

Maintenance releases

Maintenance updates release monthly based on customer needs. Maintenance releases include:

Bug fixes
Security updates
Optional enhancements (at Itential’s discretion during the first phase)

Maintenance releases are version-specific and follow the support phase schedule for each version.

Deprecations and breaking changes

Deprecations can be introduced in any release, including ES releases. Deprecated features remain available while the release is active. Backports and bug fixes will not introduce deprecations to existing releases.

Breaking changes can be introduced in any release, including ES releases. Backports and bug fixes will not introduce breaking changes to existing releases.

Version support status

Itential Platform

Version	Support Model	Release Date	End of Maintenance	End of Support
Platform 6	ES	Feb 27, 2025	Aug 27, 2027	Feb 27, 2028
2023.2	STS	May 2, 2024	Nov 2, 2025	October 2, 2026
2023.1	STS	May 19, 2023	Apr 19, 2025	Aug 19, 2025
2022.1	ES	Sep 1, 2022	Aug 1, 2025	Feb 1, 2026
2021.2	STS	Jan 24, 2022	Jul 24, 2023	Jan 24, 2024
2021.1	STS	Jun 25, 2021	Dec 25, 2022	Jun 25, 2023
2020.2	STS	Jan 5, 2021	Jul 5, 2022	Jan 5, 2023

Itential Gateway

Gateway version lifecycles align with their corresponding Platform version. When a Platform version reaches end of support, its associated Gateway version reaches end of support on the same date.

Version	Support Model	End of Maintenance	End of Support
Gateway 5.x	ES	-	No sooner than Feb 27, 2028
Gateway 4.x	ES	Aug 27, 2027	Feb 27, 2028
Gateway 2023.3	STS	Nov 2, 2025	May 2, 2026
Gateway 2023.2	STS	Nov 2, 2025	May 2, 2026
Gateway 2023.1	STS	Apr 19, 2025	Aug 19, 2025
Gateway 2022.1	STS	Aug 1, 2025	Feb 1, 2026

Itential Gateway 5 doesn’t have an assigned end-of-support date yet. It remains supported through at least February 27, 2028, aligned with the Platform 6 end-of-support date. Itential reserves the right to extend this date and will update this page as the timeline is finalized.

For more information, see Gateway compatibility and Gateway versioning.

RPM package compatibility

Platform 6 only: All current RPM packages work together. Install the latest version of each component for best performance.

When an RPM isn’t updated in a maintenance release, the existing version remains current and supported. No update needed.

Security updates

Itential may release security-only maintenance updates until end of support for both Platform and Gateway versions, even if no other fixes are planned.

Software repository retention

Itential periodically removes software from the repository after it reaches end of support.

Third-party integrations

Third-party software compatibility is documented in the Platform Compatibility section of each version’s release notes.

When a third-party integration reaches obsolescence:

Service Desk no longer actively supports it
Limited assistance may be available
No bug fixes, workarounds, or patches provided
You must upgrade to a supported version

To find compatibility requirements:

Identify your Platform version

Review the release notes: Product Notices → Release Notes → Maintenance Release Version → Platform Compatibility