Itential Academy is a training platform that provides hands-on learning for Itential customers. All users in your organization can access training courses and launch training environments to practice course exercises.
Itential Academy offers:
Learn more about Itential Academy course offerings.
You access Itential Academy through Cloud Hub:
All users in your organization can access training content — no special permissions are required to view courses. However, to launch a training environment, you must have special permissions. See Training environments for more information.
Training environments are on-demand instances that you launch from within training courses to complete hands-on exercises. Training environments connect to a shared lab, which provides pre-configured third-party infrastructure (Cisco IOS routers, Infoblox) for you to experiment with during courses.
To launch a training environment, you must have the training-deployments:read and training-deployments:write roles.
The following table shows how training environments differ from Platform environments:
To launch a training environment, you must have an available training seat and the training-deployments:read and training-deployments:write roles. Existing paid seats automatically transfer to lab environments for each course.
A training environment ends:
When your training session ends, your seat is returned to your organization’s allocated seats.
Training environments do not persist data between sessions. Each new training environment starts with a clean configuration to ensure you always work with a fresh environment when following course exercises.
Your active training environment appears on the Environments page in Cloud Hub under a separate Itential Academy Training card. This card displays:
Training seats determine the number of concurrent training environments your organization can run simultaneously. Organizations start with zero seats by default.
Seats are shared across your organization rather than assigned to individual users. For example, an organization with three seats allows any three users to run training environments concurrently.
When a training environment closes, its seat returns to your organization’s available seat pool.
When all seats are in use, the Launch Environment button is disabled and displays: 0 out of 5 seats available. Contact your CSM for additional seats.
When you complete a course, the behavior depends on whether you have an active training environment:
Completing this course will immediately shut down your active hands-on training environment. Any unsaved work will be lost. Click Complete Course to proceed, or cancel to continue working.You can re-launch a training environment for any completed course to revisit exercises or practice specific skills. Each launch starts a fresh environment.
Itential Academy replaces LearnUpon and offers several improvements:
Your ability to train simultaneously depends on your organization’s training seat allocation. By default, organizations start with zero seats. Contact your Customer Success Manager to purchase additional seats if you need multiple team members running hands-on training environments concurrently.
All team members can access course content and videos simultaneously — training seats only limit concurrent hands-on environment usage.
Progress data from LearnUpon is not migrated to Itential Academy. Export any records of completed LearnUpon courses before the transition if you need them.