Itential Platform Cloud subscription tiers
Itential Platform Cloud is available in four tiers: Essentials, Compliance, Scale, and Enterprise. Each tier builds on the previous one, adding applications and raising service limits.
For information about pricing, see Itential Pricing.
Itential Gateway (IG) is customer-hosted on-premises in all tiers. Service Manager (NSO) is not included in any tier and is available as a separate add-on.
Applications by tier
| Application | Essentials | Compliance | Scale | Enterprise |
|---|---|---|---|---|
| Gateway Manager | Included | Included | Included | Included |
| Inventory Manager | Included | Included | Included | Included |
| Work Center | Included | Included | Included | Included |
| FlowAI | Included* | Included* | Included | Included |
| Itential Gateway (IG 5) | Included* | Included* | Included | Included |
| Operations Manager | Included* | Included* | Included* | Included |
| Configuration Manager Enterprise | — | Included | Included | Included |
| Studio (projects, workflows, forms, templates, transformations) | — | — | Included | Included |
| Lifecycle Manager | — | — | — | Included |
* Feature restrictions apply. See the per-application notes below.
FlowAI: LLM configuration by tier
FlowAI is available at all tiers. LLM provider configuration and model selection vary by tier.
| LLM configuration | Essentials | Compliance | Scale | Enterprise |
|---|---|---|---|---|
| LLM provider | Itential-managed or bring-your-own (two pricing options) | Itential-managed or bring-your-own (two pricing options) | Bring-your-own (required) | Bring-your-own (required) |
| Model selection in Agent Builder | Itential-managed when Itential provides the LLM | Itential-managed when Itential provides the LLM | Bring-your-own | Bring-your-own |
At Essentials and Compliance, Itential can provide the LLM. When Itential provides the LLM, Itential controls which model runs agents and you cannot change it. At Scale and Enterprise, you must bring your own LLM provider and choose your model.
Operations Manager: automation types by tier
Each tier expands the automation types you can create and run in Operations Manager.
Itential Gateway: server limits by tier
Itential Platform Cloud supports Itential Gateway 5 only. At Essentials and Compliance, you can register up to two Itential Gateway servers. Scale and Enterprise have no server limit.
Environments by tier
Itential Platform Cloud provisions environments so you can build and test automations before promoting them to production. At Essentials and Compliance, you get Dev and Production environments. Scale and Enterprise add a Staging environment for pre-production testing.
| Environment | Essentials | Compliance | Scale | Enterprise |
|---|---|---|---|---|
| Dev | Included | Included | Included | Included |
| Staging | — | — | Included | Included |
| Production | Included | Included | Included | Included |
Service limits by tier
| Limit | Essentials | Compliance | Scale | Enterprise |
|---|---|---|---|---|
| Agent executions per month | 5,000 | 10,000 | Unlimited | Unlimited |
| Itential Gateway servers (registered) | 2 | 2 | Unlimited | Unlimited |
| Itential Platform pods (EKS) | — | — | 1 | 2 |
| High availability architecture | — | — | — | Included (2 pods) |
Overage policy
At Essentials and Compliance, you can exceed your monthly agent execution limit once per 12-month contract period without penalty. A second overage in the same period requires an upgrade to the next tier.