Troubleshoot Job Viewer

Common Access Issues

Cannot See Job Viewer in Navigation

Problem: Job Viewer does not appear in left navigation menu in the Itential Hub

Causes:

• Organization lacks access to Job Viewer
• User lacks required roles

Solutions:

• Contact your Customer Success Manager for entitlement
• Contact organization administrator for role assignment

Empty Page with Contact Admin Message

Problem: See message to contact organization admin

Cause: Organization has access to Job Viewer but user has no roles

Solution: Request role assignment from your organization administrator

Cannot View Job Variables

Problem: Variables tab disabled or shows no data

Cause: User has jobs:view-metadata role but not jobs:view-detail

Solution: Request jobs:view-detail role from administrator

Data and Performance Issues

Slow Loading Times

Problem: Table takes long time to load

Potential Causes:

• Large dataset selected
• Multiple filters applied
• Network connectivity issues

Solutions:

• Use quick filters to reduce dataset size
• Clear unnecessary filters
• Refresh the page
• Check internet connection

Missing Job Data

Problem: Expected jobs not appearing in table

Potential Causes:

• Wrong environment selected
• Filters hiding data
• Job data not yet migrated

Solutions:

• Verify correct environment selected
• Clear all filters using funnel icon
• Check Operations Manager for recent jobs
• Contact support if data consistently missing

Variable Data Not Loading

Problem: Variables tab shows loading spinner indefinitely

Causes:

• Large dataset processing
• Network connectivity issues
• Server processing delays

Solutions:

• Wait for processing to complete
• Refresh the page
• Try downloading the data directly
• Contact support if issue persists

Navigation and Interface Issues

Filters Not Working as Expected

Problem: Filters produce unexpected results

Solutions:

• Clear all filters using funnel icon
• Check that correct environment is selected
• Verify filter combinations are logical
• Try using quick filters for common scenarios

Integration Links Not Working

Problem: Links to Operations Manager or Studio fail

Potential Causes:

• Permissions issues
• Environment mismatch
• Network connectivity

Solutions:

• Verify you have access to target application
• Confirm environment selection matches
• Try accessing applications directly
• Contact support if links consistently fail