Itential Academy | Itential

Itential Academy is a training platform that provides hands-on learning for Itential customers. All users in your organization can access training courses and launch training environments to practice course exercises.

What is Itential Academy?

Itential Academy offers:

Training courses — Self-paced courses covering Itential features and concepts.
Training environments — On-demand training labs with pre-configured shared lab infrastructure (Cisco IOS, Infoblox) for hands-on exercises.

Learn more about Itential Academy course offerings.

Access Itential Academy

You access Itential Academy through Cloud Hub:

Cloud customers — Use your existing Cloud Hub account.
On-premises customers — Receive a dedicated Cloud Hub organization for training, separate from your on-premises deployment.

Open Itential Academy

Click Itential Academy in the left navigation.

Select a course

Browse available courses and select a course to begin.

All users in your organization can access training content — no special permissions are required to view courses. However, to launch a training environment, you must have special permissions. See Training environments for more information.

Training environments

Training environments are on-demand instances that you launch from within training courses to complete hands-on exercises. Training environments connect to a shared lab, which provides pre-configured third-party infrastructure (Cisco IOS routers, Infoblox) for you to experiment with during courses.

To launch a training environment, you must have the training-deployments:read and training-deployments:write roles.

The following table shows how training environments differ from Platform environments:

Aspect	Training environment	Platform environment
Purpose	Hands-on training exercises	Real orchestration and automation work
Lifespan	Four hours, or when you complete a course or terminate the environment	Persistent
Data persistence	Does not persist between sessions	Persists
Visibility	Only visible to the user who launches it	Visible to authorized users in your organization
Connection	Shared lab (Cisco IOS, Infoblox)	Your environment

Launch a training environment

To launch a training environment, you must have an available training seat and the training-deployments:read and training-deployments:write roles. Existing paid seats automatically transfer to lab environments for each course.

Open a course

Open a course in Itential Academy.

Launch the environment

Click Launch Environment when prompted in the course content.

Wait for provisioning

Wait for the training environment to provision (typically 2–3 minutes).

A training environment ends:

Automatically after four hours.
When you close a course.
When you click Terminate on the Itential Academy Training card on the Cloud Hub Environments page.

When your training session ends, your seat is returned to your organization’s allocated seats.

Training environments do not persist data between sessions. Each new training environment starts with a clean configuration to ensure you always work with a fresh environment when following course exercises.

View your training environment

Your active training environment appears on the Environments page in Cloud Hub under a separate Itential Academy Training card. This card displays:

Training environment name and status.
Time remaining until automatic termination.
Terminate button to end the session early.

Training seats

Training seats determine the number of concurrent training environments your organization can run simultaneously. Organizations start with zero seats by default.

Seats are shared across your organization rather than assigned to individual users. For example, an organization with three seats allows any three users to run training environments concurrently.

When a training environment closes, its seat returns to your organization’s available seat pool.

When all seats are in use, the Launch Environment button is disabled and displays: 0 out of 5 seats available. Contact your CSM for additional seats.

Complete a course

When you complete a course, the behavior depends on whether you have an active training environment:

No training environment option — Course marked complete normally.
Inactive or expired training environment — Course marked complete normally.
Active training environment — A warning modal displays: Completing this course will immediately shut down your active hands-on training environment. Any unsaved work will be lost. Click Complete Course to proceed, or cancel to continue working.

You can re-launch a training environment for any completed course to revisit exercises or practice specific skills. Each launch starts a fresh environment.

Frequently asked questions

Why should I use Itential Academy instead of LearnUpon?

Itential Academy replaces LearnUpon and offers several improvements:

Integrated experience — Access training directly from Cloud Hub without switching between systems.
Universal access — All users in your organization can access training courses by default.
Hands-on environments — Training environments connect to real lab systems (Cisco IOS, Infoblox) for practical exercises.
Updated content — Training materials aligned with the latest Itential Platform features.

Can my whole team train at the same time?

Your ability to train simultaneously depends on your organization’s training seat allocation. By default, organizations start with zero seats. Contact your Customer Success Manager to purchase additional seats if you need multiple team members running hands-on training environments concurrently.

All team members can access course content and videos simultaneously — training seats only limit concurrent hands-on environment usage.

What happens to my LearnUpon progress?

Progress data from LearnUpon is not migrated to Itential Academy. Export any records of completed LearnUpon courses before the transition if you need them.

Next steps

Browse available courses in Itential Academy.
Launch a training environment to begin hands-on exercises.