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- Itential Cloud Use Case Walk-Through - Port/VLAN Configuration (IOS) 2023.1
- Port/VLAN Configuration (IOS) - Overview
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- Port/VLAN Configuration (IOS) - JSON Form
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- Itential Cloud Use Case Walk-Through - Port/VLAN Configuration (EOS) 2023.1
- Port/VLAN Configuration (EOS) - Overview
- Port/VLAN Configuration (EOS) - Device Configuration
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- Port/VLAN Configuration (EOS) - Operations Manager
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- Port/VLAN Configuration (EOS) - Summary
- Itential Cloud Use Case Walk-Through - Create a Security Rule (Panorama) 2023.1
- Itential Cloud Use Case Walk-Through - Create Pool and Virtual Server (Big-IP) 2023.1
- Create Pool & Virtual Server (BIG-IP) - Overview
- Create Pool & Virtual Server (BIG-IP) - JSON Forms
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- Create Pool & Virtual Server (BIG-IP) - Operations Manager
- Create Pool & Virtual Server (BIG-IP) - Summary (2023.1)
- Itential Cloud Use Case Walk-Through - Create and Update Change Request (ServiceNow)
- Create and Update Change Request (ServiceNow) - Overview
- Create and Update Change Request (ServiceNow) - Jinja2 Template
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- Create and Update Change Request (ServiceNow) - Transformation
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- Create and Update Change Request (ServiceNow) - Operations Manager
- Create and Update Change Request (ServiceNow) - Summary
- Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow)
- Create and Update Incident (ServiceNow) - Overview
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- Create and Update Incident (ServiceNow) - Operations Manager
- Create and Update Incident (ServiceNow) - Summary
- Itential Cloud Use Case Walk-Through - Golden Configuration (IOS)
- Itential Cloud Use Case Walk-Through - Provision VPC & EC2 (AWS)
- Provision VPC and EC2 Instance (AWS) - Overview
- Provision VPC and EC2 Instance (AWS) - Transformation
- Provision VPC and EC2 Instance (AWS) - Pre-Built Workflows
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- Provision VPC and EC2 Instance (AWS) - Operations Manager
- Provision VPC and EC2 Instance (AWS) - Clean Up
- Provision VPC and EC2 Instance (AWS) - Summary
- Itential Cloud Use Case Walk-Through - Software Upgrade (IOS)
- Software Upgrade (IOS) - Overview
- Software Upgrade (IOS) - Device Configuration
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- Itential Cloud Use Case Walk-Through - Software Upgrade (EOS)
- Software Upgrade (EOS) - Overview
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- Itential Cloud Use Case Walk-Through - API Compliance (AWS)
- Itential Cloud Use Case Walk-Through - Bulk IP Address Allocation (Netbox)
- Bulk IP Address Allocation (Netbox) - Overview
- Bulk IP Address Allocation (Netbox) - Jinja2 Template
- Bulk IP Address Allocation (Netbox) - Pre-Built Workflow
- Bulk IP Address Allocation (Netbox) - JSON Form
- Bulk IP Address Allocation (Netbox) - Workflow
- Bulk IP Address Allocation (Netbox) - Operations Manager
- Bulk IP Address Allocation (Netbox) - Transformation
- Bulk IP Address Allocation (Netbox) - Workflow Modification
- Bulk IP Address Allocation (Netbox) - Operations Manager Part 2
- Bulk IP Address Allocation (Netbox) - Summary
- Itential Cloud Use Case Walk-Through - Cloud Managed Network (Meraki)
- Cloud Managed Network (Meraki) - Overview
- Cloud Managed Network (Meraki) - Pre-Built Installation
- Cloud Managed Network (Meraki) - JSON Forms
- Cloud Managed Network (Meraki) - Transformation
- Cloud Managed Network (Meraki) - Workflows
- Cloud Managed Network (Meraki) - Create an Automation
- Cloud Managed Network (Meraki) - Device Configuration
- Cloud Managed Network (Meraki) - Summary
- Itential Cloud Use Case Walk-Through - Assign Network & IP (Infoblox)
- Assign Network & IP (Infoblox) - Overview
- Assign Network & IP (Infoblox) - Pre-Built Resources
- Assign Network & IP (Infoblox) - JSON Form
- Assign Network & IP (Infoblox) - Transformation
- Assign Network & IP (Infoblox) - Workflow
- Assign Network & IP (Infoblox) - Operations Manager
- Assign Network & IP (Infoblox) - Summary
- Itential Cloud Use Case Walk-Through - Create a DNS A Record (Infoblox)
- Create a DNS A Record (Infoblox) - Overview
- Create a DNS A Record (Infoblox) - Jinja2 Templates
- Create a DNS A Record (Infoblox) - Pre-Builts
- Create a DNS A Record (Infoblox) - JSON Forms
- Create a DNS A Record (Infoblox) - Transformation
- Create a DNS A Record (Infoblox) - Workflows
- Create a DNS A Record (Infoblox) - Operations Manager
- Create a DNS A Record (Infoblox) - Summary
- Itential Cloud Use Case Walk-Through - Managing the Lifecycle of a Service (IOS)
- Managing the Lifecycle of a Service (IOS) - Overview
- Managing the Lifecycle of a Service (IOS) - Pre-Built Resources
- Managing the Lifecycle of a Service (IOS) - Configuration Manager (Part 1)
- Managing the Lifecycle of a Service (IOS) - Workflows
- Managing the Lifecycle of a Service (IOS) - Lifecycle Manager (Part 1)
- Managing the Lifecycle of a Service (IOS) - Configuration Manager (Part 2)
- Managing the Lifecycle of a Service (IOS) - Lifecycle Manager (Part 2)
- Managing the Lifecycle of a Service (IOS) - Summary
- Itential Cloud Use Case Walk-Through - Golden Configuration (IOS) 2023.1
- Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow) (2023.1)
- Create and Update Incident (ServiceNow) - Overview
- Create and Update Incident (ServiceNow) - Configuration Manager
- Create and Update Incident (ServiceNow) - Jinja2 Templates
- Create and Update Incident (ServiceNow) - JSON Forms
- Create and Update Incident (ServiceNow) - Transformations
- Create and Update Incident (ServiceNow) - Workflow
- Create and Update Incident (ServiceNow) - Operations Manager
- Create and Update Incident (ServiceNow) - Summary
- Itential Cloud Use Case Walk-Through - Create and Update Change Request (ServiceNow) 2023.1
- Create and Update Change Request (ServiceNow) - Overview
- Create and Update Change Request (ServiceNow) - Jinja2 Template
- Create and Update Change Request (ServiceNow) - JSON Form
- Create and Update Change Request (ServiceNow) - Transformation
- Create and Update Change Request (ServiceNow) - Workflow
- Create and Update Change Request (ServiceNow) - Operations Manager
- Create and Update Change Request (ServiceNow) - Summary
- 18 Oct 2024
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Service Catalog
- Updated on 18 Oct 2024
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Service Catalog
Service Catalog and Service Catalog Builder are separate applications on the Itential Automation Platform (IAP) welcome page, but they work together. Service Catalog uses forms, NSO service models, and workflows to provision services in IAP. It allows you to pass form data into a workflow that is used for service instantiation. Service Catalog Builder is used to define the services that can be provisioned in a workflow. Authorization to provision services through Service Catalog is based on job groups and designated group memberships.
Figure 1: Service Catalog & Service Catalog Builder
When you access Service Catalog for the first time, an empty table list (shown below) may be presented. This indicates there are no existing services in which to start a job. To create a new service, follow the steps outlined in the next section.
Figure 2: Service Catalog UI
Create a New Service
To create a new service:
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Click the menu icon in the top toolbar and select Service Catalog Builder from the dropdown.
Figure 3: Service Catalog Builder
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Click the Add Service button (upper-right). A service form displays.
Figure 4: Add New Service
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Enter the required information for the service. All fields are mandatory. Use the reference table below.
Figure 5: Create New Service
<br>
| Field Label | Description |
| :-----------|:------------|
| Display Name | The name that displays in the Service Catalog application list.|
| Service | Choose which service you want to create an instance on; a list of all service models can be found in the Service Manager application.|
| Description | Input a brief description of the service to display in the Service Catalog application list.|
| Variable Name | Input the name to be used in the workflow as the variable.|
| Groups | Used to indicate who has access to create and run an instance, and who can view the results; also indicates who can work the instance once it has run.|
| Inherit Job Groups from Groups | This checkbox option allows the user to set the `Job Groups` field for Service Catalog to be the same as what is set in the `Groups` field. By default, it is checked. You can uncheck the checkbox and select a customize list of groups for run permissions. |
| Job Groups | Used to designate which job groups can create a service instance and then initiate a workflow. |
| Form | Select a form from the dropdown list to pass through your workflow. |
| Workflow | Select a workflow to run from the dropdown list.|
<br>
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Once all information has been entered, click Save. A confirmation banner will pop-up and display a success message, and Service Catalog Builder then displays the new service in a list.
Figure 6: New Service Added
Delete a Service
From Service Catalog Builder, you can select the checkbox next to a service and click the delete icon (lower-right) to remove the service from Service Catalog.
Figure 7: Delete Service
Update an Existing Service
From Service Catalog Builder, you can make changes to an existing service or update job groups.
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Click the pencil icon under the Actions column. The service form displays.
Figure 8: Edit Service
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Make all desired changes and click Update to save.
Figure 9: Update Service
> When updating, you can use the Inherit Jobs Groups from Groups checkbox to specify the same set of users, or you can uncheck the checkbox and select a customized list of job groups with permissions to run a service instance and view the results.
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A confirmation banner will pop-up and display a message to verify the updates were successfully made.
Figure 10: Update Confirmed
- Click the exit button to close the updated service form.
Start a Job
Once the service is defined in Service Catalog Builder, you can input a job name and run the workflow.
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Click the menu icon (top toolbar) and select Service Catalog. The service list will display.
Figure 11: Service Catalog
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Click the view icon in the Actions column for the desired service. A job form displays.
Figure 12: View Service
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Input the job name and device. Click Submit.
Figure 13: Run Service
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A confirmation dialog opens asking if you want to start the job. Click OK.
Figure 14: Confirm Job Start
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The job results will display in Jobs within Operations Manager.
Figure 15: Jobs