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Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow) (2023.1)
8 Articles  in this category
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Contents

Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow) (2023.1)

8 Articles in this category
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Create and Update Incident (ServiceNow) - Overview

Welcome to the Create and Update Incident (ServiceNow) use case walkthrough.  Our use case is going to center around creating and updating an incident leveraging ServiceNow.   The use cases outlined within this section ar...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Configuration Manager

We will begin by briefly reviewing the current Cisco IOS device configuration in Configuration Manager .   Configuration Manager Video Step 1  From IAP Cloud,  log in to your IAP instance by clicking on...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Jinja2 Templates

Before we begin building the lab exercise, we are going to look at Jinja2 Templates.  Jinja2 is a templating language developed for Python that allows users to take structured data and format it for human readability.  In our Create...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - JSON Forms

Next, we’ll build our JSON Form .  This form is how users will submit the information needed when running our Update Change Request automation.   JSON Form Video Step 1 From the IAP Dashboard , clic...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Transformations

Next, we will build a Transformation that takes the data from the JSON Form and breaks it out into the individual variables that the Child Job needs in the workflow. Transformation Video Step 1 From Automati...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Workflow

Let’s move into the Incident Create and Update use-case. We will begin by reviewing the Itential Pre-Builts that we are using for today’s Workshop.  In Automation Studio ,   expand the Workflows section. Create a Workflow V...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Operations Manager

Now that you have built out all of the different pieces for this exercise, it is now time to tie it all together and see the results of your work!   Operations Manager Video Step 1 From the IAP Dashboard , clic...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Summary

Congratulations! You  have now completed the Create and Update Incident (ServiceNow) - use case.  Use Case Summary Video
Updated on : 21 Oct 2024
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