Create and Update Incident (ServiceNow) - Overview

Welcome to the Create and Update Incident (ServiceNow) use case walkthrough.  Our use case is going to center around creating and updating an incident leveraging ServiceNow.  

The use cases outlined within this section are intended to be completed on Itential's Trial infrastructure and lab. For more details about accessing this infrastructure and lab, please visit www.itential.com/get-started.

Overview Video

Walkthrough Steps

The follow on articles will take you step by step, through the ServiceNow Change Request use case. These include:

1. Create and Update Incident (ServiceNow) - Configuration Manager
2. Create and Update Incident (ServiceNow) - Jinja2 Template
3. Create and Update Incident (ServiceNow) - JSON Forms
4. Create and Update Incident (ServiceNow) - Transformations
5. Create and Update Incident (ServiceNow) - Workflows
6. Create and Update Incident (ServiceNow) - Operations Manager

The instructions are downloadable by clicking the PDF icon in the upper right of each page.