Create and Update Change Request (ServiceNow) - Operations Manager

Now that we have built out all of the different pieces for this exercise it is now time to tie it all together and see the results of our work!

Operations Manager Video

Step 1

From the IAP Dashboard, select Operations Manager from the left navigation panel.

Step 2

In the Quick Start section, select + Create An Automation. Note, you can also select the + in the upper Left navigation panel. 

Step 3

The Create Automation window opens. Type Lab - Create and Update Change Request - ServiceNow - XX and click Create. 

Step 4

From here we will take the various pieces of our automation, such as our workflow and form, and link them together. First, select Lab - Create and Update Change Request ServiceNow - XX  from the Workflow dropdown.

Step 5

Next, we need to create a new trigger.  Triggers define how the automation will be kicked off. These include an API endpoint, a Scheduled trigger, an Event trigger, or a Manual trigger. For this exercise we'll use a Manual trigger. 

We click the + under Triggers.

Step 6

Configure the Create Trigger properties with the following:

• Name: Form Trigger
• Type: Manual 
• and for Form, click the dropdown and select: Lab - Create and Update Change Request - ServiceNow - XX
  

Click Save Changes.

Step 7

The Automation is now ready to run. Click the ▶ Run Manually button. 

Step 8

Fill out the form. 

•    For Title enter Title

•    For Summary, enter CR Summary

•    For Description enter Description.

•    For Configuration Item, click the drop down and select IOS.

Then click Run Manually.

Step 9

Once the automation starts it is called a "Job" and opens to the Jobs Details page. The automation has stopped at the ViewData manual task which has a blue circle in the upper left corner, to indicate the current position of the workflow. This is also reflected in the Jobs Detail section that shows the pause for Change Completion task is running and awaiting assignment. 

Click Start Auto-Work.

Step 10

The Task Details window opens. The automation has paused to allow time for the requested change to the network to be completed. 

We click Continue to proceed. 

Step 11
The automation is now complete. You can check the status of all tasks in the Job Details summary pane.