Create and Update Change Request (ServiceNow) - Operations Manager

Now that you have built out all of the different pieces for this exercise it is now time to tie it all together and see the results of your work!

Operations Manager Automation Video

Step 1

From the IAP Dashboard, select Operations Manager

Step 2

In the Quick Start section, select + Create An Automation. Note, you can also select the + in the Upper Left navigation panel.

Step 3

The Create Automation window opens. Type Lab - Create and Update Change Request - ServiceNow (XX). (XX represents your initials). Click Create. 

Step 4

From here we will take the various pieces of our automation, such as our workflow and form, and link them together. First, select Lab - Create and Update Change Request ServiceNow - XX (XX represents your initials) from the Workflow dropdown.

Next, we need to create a new trigger.  Triggers define how the automation will be kicked off. These include an API endpoint, a scheduled trigger, an event trigger, or a manual trigger. For this exercise we'll use a Manual trigger. 

Click the + under Triggers

Step 5

Configure the Create Trigger properties with the following:

• Name: Form Trigger
• Type - Manual 
• Form: Lab - Create and Update Change Request - ServiceNow - XX (XX Represents your initials)

Click Save Changes

Step 6

The Automation is now ready to run. Click the ▶ icon or the ▶ Run Manually button in the lower left.

Step 7

Complete the Form Data form with the following values:

Title: CR Title

Summary: CR Summary

Description: IP-Router-1

Configuration Item: Select any of the available options

Step 8

Once the automation starts it is called a "Job" and opens to the Jobs Details page. The automation has stopped at the ViewDiff manual task which is highlighted in blue to indicate the current position of the workflow. This is also reflected in the Jobs Detail section that shows the Pause for Change Completion task is running and awaiting assignment. 

Step 9

Click on the Auto Work button in the Job Details section.. 

Step 10

The Task Details window opens. The automation has paused to allow time for the requested change to the network to be completed. 

Click Continue. 

Step 11

The automation is now complete. You can check the status of all tasks in the Job Details summary pane.