Itential Cloud Use Case Walk-Through - Create and Update Change Request (ServiceNow) 2023.1

Welcome to the Create and Update Change Request (ServiceNow) use case walkthrough.  Our use case is going to center around creating and updating a change request leveraging ServiceNow.   The use cases outlined within this sect...

Before we start building the lab exercise, we’re going to take a look at Jinja2 Templates. For those less familiar, Jinja2 is a templating language developed for Python that allows users to take structured data and format it for human readabil...

Next, we’ll build our JSON Form. This form is how users will submit the information needed when running our Update Change Request automation. JSON Form Video Step 1 From the  IAP Dashboard , click Automation Studi...

Before we begin building our Transformation, we first need to collect some data. Transformation Video Step 1 Continuing with the JSON Form we created, Lab – Create and Update Change Request – ServiceNow – XX , click...

Let’s move into the Change Request Create and Update use case. We will begin by reviewing the Itential Pre-Builts that we are using for today’s Workshop. Create Change Request - ServiceNow Update Change Request - ServiceNow Thes...

Now that we have built out all of the different pieces for this exercise it is now time to tie it all together and see the results of our work! Operations Manager Video Step 1 From the IAP Dashboard , select Operatio...

Congratulations! You  have now completed the Create and Update Change Request (ServiceNow) use case.