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Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow)
8 Articles  in this category
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Contents

Itential Cloud Use Case Walk-Through - Create and Update Incident (ServiceNow)

8 Articles in this category
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Create and Update Incident (ServiceNow) - Overview

Welcome to the Create and Update Incident (ServiceNow) use case walkthrough.  Our use case is going to center around creating and updating an incident leveraging ServiceNow.   The use cases outlined within this section are int...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Configuration Manager

In this module, we will briefly review the current Cisco IOS device configuration in Configuration Manager . Step 1 From IAP Cloud , log in to your IAP instance by clicking on the blue Launch icon. Step 2...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Jinja2 Templates

Before we start building the lab exercise, we’re going to take a look at Jinja2 Templates. For those less familiar, Jinja2 is a templating language developed for Python that allows users to take structured data and format it for human readabil...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - JSON Forms

Next, we’ll build our JSON Form. This form is how users will submit the information needed when running our Update Change Request automation. JSON Form Video Step 1 From the Itential Automation Platform dashboard, cl...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Transformations

Before we begin building our Transformation, we first need to collect some data. Transformation Video Step 1 Open the JSON Form you just created, Lab -  Incident – ServiceNow – XX ” (XX represents your initials)...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Workflow

Let’s move into the Incident Create and Update use case. We will begin by reviewing the Itential Pre-Builts that we are using for today’s Workshop. Create a Workflow Video - Part 1 Step 1 Go to Automation Stu...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Operations Manager

Now that you have built out all of the different pieces for this exercise it is now time to tie it all together and see the results of your work! Operations Manager Video Step 1 From the Itential Automation Platfo...
Updated on : 21 Oct 2024

Create and Update Incident (ServiceNow) - Summary

Congratulations! You  have now completed the Create and Update Incident (ServiceNow) - use case.  Use Case Summary Video
Updated on : 21 Oct 2024
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