Platform On-PremMaintainTroubleshoot

Troubleshoot network connectivity

1

Verify profiles and service configs

Verify your profiles or service_configs are configured correctly, including:

  • Host name (of the endpoint)
  • Port number
  • User credentials
2

Verify properties configuration

Verify your properties are configured correctly and that there are no network issues between Itential Platform and other dependencies or endpoints.

3

Test basic connectivity with telnet

Use telnet to perform a basic connectivity test. For example, to test connectivity from the Itential Platform server to the MongoDB server (using the default port 27017):

$telnet mongo-server-hostname 27017
$telnet redis-server-hostname 6379
$telnet redis-sentinels-hostname 26379
$telnet rabbit-server-hostname 5672

Check properties.json for the appropriate hostname and port number. If a port is blocked by a firewall, the network engineering team will need to enable it.

4

Verify ports are listening

$lsof -Pi |grep LISTEN