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  • What adapters do
  • Next steps
Introduction

Adapters overview

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Retired adapters

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Use Itential adapters to integrate external systems with Itential Platform. Adapters handle authentication, API translation, and data transformation so your workflows can interact with third-party APIs without custom code.

What adapters do

CapabilityDescription
AuthenticationConnects securely to external APIs
TranslationConverts workflow data to API request formats
TransformationParses API responses into usable workflow data
Error handlingRetries failed calls and surfaces clear error messages
Health monitoringTracks connection status per adapter instance

For example, a workflow calls the Cisco adapter to configure a device. The adapter authenticates, translates the request, sends it to Cisco’s API, and returns the result.

Get adapters

Browse or build adapters

Install adapters

Import and deploy

Configure adapters

Set connection and authentication

Customize adapters

Add custom logic

Test adapters

Verify functionality

Troubleshooting

Diagnose issues

Next steps

1

Browse the adapter library to find a pre-built adapter or build your own.

2

Install the adapter in your Platform instance.

3

Configure authentication and connection settings.

4

Test the adapter to verify connectivity.