Tasks not appearing in Platform

Issue

The adapter is loaded inItential Platform but does not appear as a task option when building a workflow in Automation Studio.

What to check

Verify the adapter is running. If the adapter is not fully up, its tasks will not be available. See Adapter not inItential Platform if needed.

Check user permissions. Confirm that your user account has the permissions required to use the adapter.

Verify the service instance configuration. Confirm that the adapter type in the service instance configuration is set correctly. The type value must match the export defined in pronghorn.json, which must also match the module.exports line in adapter.js.

Verify pronghorn.json. Confirm that the methods you expect to see in Automation Studio are defined in pronghorn.json and that the task flag is set to true on each one.

Check theItential Platform logs. IfItential Platform was unable to register the adapter’s workflows, it typically writes an error to the log explaining the reason.

If the logs do not identify the cause, contact the Itential Adapters Team with the log output.