Release NotesFeature announcements

September 2026

The September 2026 releases introduce Itential Academy 2.0, a new Interactive HTML task for Work Center, Gateway Manager virtual clusters, and improvements to Agent Sessions.

New features

Itential Academy 2.0

Itential Academy 2.0 adds quizzes, downloadable certificates of completion, and an admin reporting dashboard to Academy. These capabilities are included in your existing Academy access.

Quizzes and certificates of completion

Previously, Academy tracked only whether you had viewed a course, not whether you understood the material. Select courses now include an end-of-course quiz. Passing the quiz unlocks a Certificate of Completion that you can download.

  • Quizzes on select courses: Complete a quiz at the end of select courses to confirm your understanding. Passing the quiz unlocks the course’s certificate.
  • Certificates across the catalog: Certificates are being added to every course in the catalog. On a course with no quiz, the certificate becomes available once you complete the last section.
  • Updated definition of “Completed”: A course status shows as Completed only after you finish every lesson and, if the course includes a quiz, pass it.
  • Downloadable certificates: Certificates are downloadable, so you can provide proof of completed training to your team or organization.

Admin reports

Previously, org admins had no visibility into team progress through Academy courses. Admin Reports is a new dashboard that shows course enrollment, progress, quiz results, and certificates for every user and course in your organization.

  • Two report views: By User lists each enrolled user with their courses enrolled, courses completed, and certificates earned. Select a user to view their full breakdown, including progress, quiz results, and start and completion dates. By Course shows enrollment counts, completions, and quiz scores per course, with access to the full roster.
  • Date filtering: Filter results by start date or completion date range.
  • CSV export: Export training data as a CSV file for use in your own reporting.
  • Role-based access: Admin Reports requires the academy:admin role. Your Cloud Hub admin controls who can access org-wide training data.

For details, see Itential Academy.

Interactive HTML task in Work Center

Work Center already supports the View HTML task, which displays a page you design to an operator. The new Interactive HTML task extends this capability: it renders HTML that you author — including a report and a form on the same screen — and returns the operator’s submitted values to the workflow or agent that called it.

  • Design the screen: Provide a complete HTML5 document, including styling, as a single input.
  • Use the returned values: Text fields, checkboxes, dropdowns, date pickers, and text areas return as structured output that you can pass to a later task.
  • Supports workflows and agents: Both workflows and agents can use the Interactive HTML task. An agent receives the operator’s response and determines the next action.

The Interactive HTML task supports HTML5 and CSS only; JavaScript isn’t supported. Each task renders one form, which can contain any number of fields.

For details, see InteractiveHTML task reference.

Gateway Manager 1.2.3 release highlights

Gateway Manager 1.2.3 adds virtual clusters. A virtual cluster groups physical Gateway 5 clusters under a single name that Platform apps target directly, without requiring changes to your workflows, integrations, or agents.

  • Active/standby for ordered failover: Configure a primary cluster with one or more backup clusters. Failover happens automatically, and failback is lazy.
  • Load balancing for active-active scale-out: Jobs route to the member cluster with the fewest active jobs.
  • Switch modes at any time: Convert a virtual cluster between active/standby and active-active modes without rebuilding it.

For details, see the Virtual clusters documentation.

Agent Sessions improvements

Agent Sessions now provide more detail about agent activity and execution history.

  • Tool summaries on every tool call: Model-generated summaries explain why the agent used a tool and what it accomplished.
  • Linked child executions: Workflows, other sessions, and Work Center work items now link directly to the execution that created them.
  • Session Manager and engine fixes: Improved handling of tool failures and support for larger tool inputs.

For details, see Agent Sessions.