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Password reset for local IAG users

Since the 2021.1 release, Itential Automation Gateway (IAG) supports password reset capability.

Password reset is only supported for IAG servers configured for local authentication. Password reset is not supported in IAG when LDAP authentication is enabled.

First time login

When you log in for the first time, a Change Password feature is enabled that allows you to enter a new password.

  • You will be asked to reset your password and select and answer security questions.
  • A unique email account is required for IAG user accounts.
  • The email, security questions, and answers set by this functionality will be used as an identifier for username and password recovery of the account.
Change password on first time login

Username and password recovery

To recover your username or password:

1

Enter your email

Click the Forget Username/Password link and enter the email address associated with the account.

Forgot username/password link
2

Answer security questions

Security questions set for the account will appear in a dialog box.

Answer security questions
3

Reset your password

After answering the security questions correctly, your username is retrieved and you must reset your password for security purposes.

Username/password recovery

Update security questions in user profile

Security questions and answers can also be updated from the User Profile page.

1

Open the authorization icon

Click the Authorization icon in the top toolbar on the IAG home page.

Authorization icon
2

Select new security questions

The User Profile dialog opens. Select new security questions from the dropdown and enter the appropriate answers.

User profile
3

Save your changes

Click Save to update the security questions and answers. Click Close to exit.

Update security questions