About Itential ServiceNow Application

The Itential Automation Services ServiceNow Application is a codeless integration with ServiceNow that provides network teams the ability to launch and deliver orchestrated services to end users faster, directly from the Now Platform. With this Itential app, users can run network automations directly from a ServiceNow Flow, resulting in a more efficient cloud-like operation.

About This Guide

This Application Installation and Configuration Guide is used to assist with the preparation of your ServiceNow instance to install and configure the Itential Automation Services Application components. This guide covers:

• What the Itential Automation Services Application contains.
• Requirements for running the Itential Automation Services Application.
• How to install and set up the Itential Automation Services Application, including how to verify an Itential Automation Services instance.
• How to utilize Itential Actions and Flows.
• Troubleshooting steps that you can perform.
• Answers to some of the most frequently asked questions about Itential Automation Services Application.

Who Should Read This Guide

This guide is intended for anyone who needs information on setting up and using Itential Automation Services Application, including:

• Network Infrastructure Teams responsible for order fulfillment and managing network automations.
• ServiceNow Teams and Catalog Owners responsible for maintaining product catalog integrations and documenting service specifications.
• IT Management and Product Owners responsible for orchestrating network resources across IT, managing customer service requests and multi-technology hybrid services.

Requirements

Here's what the Itential Automation Services Application requires to run:

• Itential Automation Platform
• ServiceNow Permissions
• Network Requirements
• Credentials

For more detail see → Application Dependencies

Resources

• To access Itential Automation Services Application see → ServiceNow Store: Itential
   
• For Itential product demos and related product information see → Itential ServiceNow App