Install and configure

Assigning roles

Setting up ServiceNow Roles

Steps to the role assignment process are outlined below.

Must be assigned as a ServiceNow Admin - Only admins hold permissions required to set roles in the ServiceNow application.

Assigning Admin Role

2

Open Users

Type “Users” in the filter query and select Users from the System Security menu.

3

Search for the user

Type the name of the user you want to add in the User ID field and press Enter.

4

Select the user

Click the credentials of the user you want to add from the list that populates under User ID.

Figure 1: Users
Figure 2: User ID
1

Open the Roles tab

Navigate to the tabs located below the User form fields and click the Roles tab.

2

Open Edit Members

Click Edit located to the right of the Roles tab to open the Edit Members interface.

3

Search for the admin role

Type x_itent_services.admin in the search bar under Collection and click the role from the results that populate.

4

Save the role

Click Save to set the permission. You will be redirected back to the User details form.

5

Apply the role

Click Update in the top toolbar (upper-right) to apply the admin role.

Figure 3: Roles Tab
Figure 4: Roles Collection
Figure 5: Apply Admin Role

Assigning User Role

To assign the User Application role in the Itential ServiceNow Application, follow steps 1-6 as listed above.

From the Edit Members interface, type x_itent_services.user in the search bar under Collection and click the role from the results that populate. Click Save to set the permission and then Update to apply the user role.

Figure 6: Apply User Role