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8 Articles  in this category
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Contents

Scenarios

8 Articles in this category
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Adapter Not in IAP

Issue Statement I installed my adapter and restarted the Itential Automation Platform (IAP), but the adapter is not available. What You Can Do Here are some things that you can do to try to resolve the issue: Recheck some of the basic comm...
Updated on : 09 Nov 2022

Adapter Status is Red

Issue Statement My adapter shows up in IAP but one of the status indicators is red. What You Can Do If the first status is red, the adapter did not come up and you should follow the process in the Adapter Not in IAP . If the second status is ...
Updated on : 09 Nov 2022

Adapter Up No Calls Are Working

Issue Statement Everything looks good but none of the adapter calls seem to work. What You Can Do In some cases healthcheck has been set to “none” by default. If that is the case, enable healthcheck and then make sure the healthcheck call work...
Updated on : 09 Nov 2022

One or More Calls Failing

Issue Statement The adapter is generally working but there is at least one (1) call that is failing. What You Can Do Here are some things that you can do to try to resolve the issue: Check the unit test. This should tell you if there is an...
Updated on : 09 Nov 2022

Not Sending Proper Request

Issue Statement The call to the other system does not include the proper request data or the data is not formatted properly. What You Can Do Here are some things that you can do to try to resolve the issue: Check the requestDatatype and ...
Updated on : 09 Nov 2022

Not Receiving Proper Response

Issue Statement The call to the other system is returning but I am not getting the data that I expected, or the adapter is having issues with the response. What You Can Do Here are some things that you can do to try to resolve the issue: C...
Updated on : 09 Nov 2022

Tasks Not Appearing in Automation Studio

Issue Statement My adapter is loaded into IAP, but the adapter tasks do not appear in Automation Studio when I build a workflow. What You Can Do Here are some things that you can do to try to resolve the issue: Make sure the adapter is tru...
Updated on : 09 Nov 2022

DEPTH_ZERO_SELF_SIGNED_CERT

Issue Statement When authenticating, seeing DEPTH_ZERO_SELF_SIGNED_CERT error in logs . What You Can Do "DEPTH_ZERO_SELF_SIGNED_CERT" is an error message that may occur when making an HTTPS request to a server with a self-signed SSL/TLS certif...
Updated on : 19 Jul 2023
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