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Frequently Asked Questions
- 22 Mar 2023
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Frequently Asked Questions
- Updated on 22 Mar 2023
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Setting Up The Application
How do you install the Itential Automation Services ServiceNow Application?
You may install the app from the ServiceNow Store. For more information on how to install the application, please reference the Installing the Itential Automation Services Application article.What configurations need to occur in IAP to use the app?
There are no configurations that need to take place however, there are other factors to be aware of.- After installation, you should be able to access Itential from the ServiceNow platform. If this is not the case, please contact your system admin.
- If the user does not have an IAP authenication token ( this token is provided by the IAP admin), they will have to enter their IAP crendentials to use the app.
How are levels of access defined in the Itential Automation Services app?
There are two access levels defined by the x_itent_services.admin and the x_itent_services.user roles.- The x_itent_services.admin role allows the user to assign roles and permissions.
- The x_itent_services.user grants users access to the application.
For more information on how to set up roles, please refer to the Setting Up Roles article.
How do you set restrictions on what information is available to users?
Admins may set restrictions by assigning particular roles to IAP Instances in the IAP Instances Config table. For more information on how to set restrictions, please refer to the Setting Up Permissions article.What is the data flow pattern and specifications (firewall ports, etc.) required for the app to work?
The IAP API is called from the browser (client code) using the client's network interface. This means that the user needs direct access to both IAP and ServiceNow. Firewall rules must allow the user to access the IAP API from their browser.Communication and Flow of Data
How does the Itential Automation Services app communicate with IAP and update exposed forms?
The app is pre-programed to access the Operations Manager API using the provided URI in the configuration section.Are there any use cases where Itential requires more custom database tables?
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Yes, after installation two tables are created. The first table is created to store IAP instances and configurations.
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A second table is created to store information about the triggered automation such as, who triggered the automation, why the automation was triggered, and which IAP instance the automation triggered aganist.
