Setting Up Roles

Assigning Application Admin Role

How to assign the Admin Application role in the Itential Automation Services ServiceNow application.

Note: To set up roles, you must be assigned as an admin. Only admins hold the permssions required to set roles in the ServiceNow application.

1. Click the All tab option.

2. Type “Users” in the filter query and select the Users option from the System Security drop-down.

3. Type the name of the user you want to add in the User ID field and press Enter.

4. Click the credentials of the user you want to add from what populates under User ID.
   
   
   Figure 1. Search User On Users Page
   

5. Navigate to the options located under the User Field and click the Roles tab.

6. Click Edit located to the right of the Roles tab.
   
   

Figure 2. Roles Tab Under User The Field

7. Type “x_itent_services.admin” under Collection and click the role from the results that populate.

8. Click the Save icon to set the permission.
   
   

Figure 3. Collection Search Query

Figure 4. Clicking On Result From Collection Search Query

9. Click the Update option to the right of the User bar to apply the role.
   
   
   Figure 5. Update Icon On Users Page
   

Assigning Application User Role

How to assign Admin Application role in the Itential Automation Services ServiceNow application.

1. Click the All tab option.

2. Type “Users” in the filter query and select the Users option from the System Security drop-down.

3. Type the name of the user you want to add in the User ID field and press Enter.

4. Click the credentials of the user you want to add from what populates under User ID.

Figure 6. Search User On Users Page

5. Navigate to the options located under the User field and click the Roles tab.

6. Click Edit located to the right of the Roles tab.

Figure 7. Roles Tab Under The User Field

7. Type “ x_itent_services.user” under Collection and click the role from the results that populate.

8. Click the Save icon to set the permission.

9. Click the Update option to the right of the User bar to apply the role.

Figure 8. Update Icon On Users Page