In prior versions of Itential Platform, when app-ag_manager invoked an action in IAG through a workflow task, the finish state of the task was always successful even if the request to IAG failed. The playbook task was treated as a success, and the workflow continued along the success path despite a clear “No provider available for method” error message.
With Platform 6, IAG tasks now treat IAG connectivity problems as errors. When AGManager fails to connect to IAG, the task enters an error state and the job progresses down the error transition path.
When AGManager is able to connect to IAG, the task returns a successful response as shown below.
Check the error handling logic downstream of any IAG tasks in your workflows. If your workflow logic depends on those tasks taking the success path when the IAG adapter is offline or the task could not otherwise be invoked by the platform, you must now handle those cases using an error transition type and the error task output instead.
If you need additional support or require more information, contact the Product Support Team.