Monitor and troubleshoot CyberArk

Monitor health

Track CyberArk integration status:

Check /health/status endpoint

Review CyberArk health metrics

Set up connection failure alerts

The health endpoint doesn’t report CyberArk failures as critical. This prevents automatic Itential Platform restarts in cloud environments.

Symptoms: Cannot retrieve secrets, authentication errors

Solutions:

Verify network connectivity between Itential Platform and CyberArk CCP

Confirm AppID configuration and permissions are correct

Check firewall rules and SSL certificates

Review CyberArk audit logs for denied requests

Symptoms: Itential Platform cannot find the specified secret

Solutions:

Verify Safe and Account name spelling

Confirm the secret exists in the Safe

Check CyberArk permissions for the AppID

Use query parameters to refine your search

Symptoms: Slow secret retrieval, timeout errors

Solutions:

Optimize CyberArk query parameters

Implement caching where appropriate

Review network latency between Itential Platform and CyberArk CCP

Consider CyberArk CCP scaling options

Review configuration

Reference secrets correctly