Resources

Version lifecycle

Itential provides two support models for Itential Platform: Extended Support (ES) and Standard Term Support (STS). This page explains the lifecycle and support phases for each model.

Support models

Extended Support (ES)

Extended Support provides a three-year support period for customers who need longer-term stability.

Support phases:

PhaseDurationWhat you get
Product release and monthly maintenance24 monthsMonthly maintenance releases with bug fixes and optional enhancements. Product support available.
Critical and security updates6 monthsMonthly maintenance releases for critical issues and security vulnerabilities. Product support available.
Help desk support6 monthsProduct support only. No maintenance releases.
End of support-No support. Assistance at Itential’s discretion.

Standard Term Support (STS)

Standard Term Support provides a six-month release cycle for customers who want faster access to new features.

Support phases:

PhaseDurationWhat you get
Product release and monthly maintenance12 monthsMonthly maintenance releases with bug fixes and optional enhancements. Product support available.
Critical and security updates6 monthsMonthly maintenance releases for critical issues and security vulnerabilities. Product support available.
Help desk support6 monthsProduct support only. No maintenance releases.
End of support-No support. Assistance at Itential’s discretion.

Maintenance releases

Maintenance updates release monthly based on customer needs. Maintenance releases include:

  • Bug fixes
  • Security updates
  • Optional enhancements (at Itential’s discretion during the first phase)

Maintenance releases are version-specific and follow the support phase schedule for each version.

Deprecations and breaking changes

Deprecations can be introduced in any release, including ES releases. Deprecated features remain available while the release is active. Backports and bug fixes will not introduce deprecations to existing releases.

Breaking changes can be introduced in any release, including ES releases. Backports and bug fixes will not introduce breaking changes to existing releases.

Version support status

Itential Platform

VersionSupport ModelRelease DateEnd of MaintenanceEnd of Support
Platform 6ESFeb 27, 2025Aug 27, 2027Feb 27, 2028
2023.2STSMay 2, 2024Nov 2, 2025October 2, 2026
2023.1STSMay 19, 2023Apr 19, 2025Aug 19, 2025
2022.1ESSep 1, 2022Aug 1, 2025Feb 1, 2026
2021.2STSJan 24, 2022Jul 24, 2023Jan 24, 2024
2021.1STSJun 25, 2021Dec 25, 2022Jun 25, 2023
2020.2STSJan 5, 2021Jul 5, 2022Jan 5, 2023

Itential Automation Gateway

IAG version lifecycles align with their corresponding Platform versions. When a Platform version reaches end of support, the associated IAG version also reaches end of support on the same date.

VersionSupport ModelEnd of MaintenanceEnd of Support
IAG 4.xESAug 27, 2027Feb 27, 2028
IAG 2023.3STSNov 2, 2025May 2, 2026
IAG 2023.2STSNov 2, 2025May 2, 2026
IAG 2023.1STSApr 19, 2025Aug 19, 2025
IAG 2022.1ESAug 1, 2025Feb 1, 2026

IAG versions follow the same support phase structure as their corresponding Platform versions. Maintenance releases are coordinated to ensure compatibility.

For more information, see IAG compatibility and IAG versioning.

RPM package compatibility

Platform 6 only: All current RPM packages work together. Install the latest version of each component for best performance.

When an RPM isn’t updated in a maintenance release, the existing version remains current and supported. No update needed.

Security updates

Itential may release security-only maintenance updates until end of support for both Platform and IAG versions, even if no other fixes are planned.

Software repository retention

Itential periodically removes software from the repository after it reaches end of support.

Third-party integrations

Third-party software compatibility is documented in the Platform Compatibility section of each version’s release notes.

When a third-party integration reaches obsolescence:

  • Service Desk no longer actively supports it
  • Limited assistance may be available
  • No bug fixes, workarounds, or patches provided
  • You must upgrade to a supported version

To find compatibility requirements:

1

Identify your Platform version

2

Review the release notes: Product Notices → Release Notes → Maintenance Release Version → Platform Compatibility