What's New & FAQs

📍 Feature Releases

Read the feature information on Itential's software:

• IAP 2023.1 Feature Release
• IAG 2023.2 Feature Release

📍 IAP and IAG 2021.2 - Scheduled EOS Date

📍 Itential Product Documentation

Itential users will see a different look to our product documentation site in the left navigation. The navigation feel is the same; only the directory structure has changed.

Old Structure

 Previously, separate and complete sets of product documentation were published for each version of the Itential software.

Before: Old Documentation Structure

New Structure

 This month, documentation for each software version will be consolidated into single product guides for Itential Automation Gateway, Itential Automation Platform, Itential Cloud and Itential Developer (DevGuides).

By choosing to re-present all of the documentation in this way, the focus is to enhance the overall reader experience so users can find the information they need more readily and easily.

After: New Documentation Structure

Version Tags

All articles will be tagged with the product software versions which are supported and will be visible under the table of contents in the right navigation pane of each article.

Article Tags

Highlight Banners

Paragraphs and article sections that are software version specific (i.e., user interface features and capabilities only available in a specific software version) will have those sections highlighted or set aside with banners like the one shown below.

Product Notices

Product Notices by which Itential informs customers of product-specific, version-specific and release maintenance (support) information will continue to be provided within the Itential Product Notices sections for:

• Automation Gateway
• Automation Platform

📍 FAQs

This section gives quick answers to some common questions that tend to recur frequently.

Where can I find the software for download?

Software builds for download can be found in the Itential Software Repository for your deployment. If you do not have access to the repository, contact your Itential Account representative to obtain the necessary credentials.

Which browsers are supported by IAP?

Presently, Itential Automation Platform (IAP) is compatible with the most current version of the following browsers:

• Chrome
• Firefox
• Edge

If you are unsure what version you are actually running, be sure to check. Itential's product release notes contain IAP Browser Compatability for each feature and maintance release.

Use the following table to better understand the type of user action that is required for various form fields in IAP. Depending on the browser, the message prompt for user input will vary.

Does IAP collect any information from my system?

No, Itential Automation Platform does not collect or report on any telemetric information from your system.

Does the NSO adapter have to be restarted to reflect a service pack upgrade in NSO?

Yes. The NSO adapter will read and compile the service model yang files at startup (APIs such as runAction and getDevices will continue to work even without an adapter restart).

If you are using the NSO adapter for service operations (i.e., Service Manager, Form Builder, etc.), restart the adapter after updating the NSO service models and the adapter will re-read the yang files. If you have forms linked to the updated service models, you will likely have to rebuild some parts of these forms in addition to restarting the adapter to ensure the forms are aligned with the updated service model.

How do users submit a help desk ticket ?

You just need to access you Service Desk account and create a Product Support ticket.
Learn more about creating a ticket through the Itential Service Desk portal at this article.