Use actions in the Itential ServiceNow application
Itential has included Actions, Subflows and example Flows to the Itential ServiceNow Application. This section of the guide explains how Actions are used in the Itential ServiceNow Application.
See also → Itential Actions for Instances
View Available Actions
To see the Itential Actions that are available, log in to ServiceNow and navigate to Flow Designer. Select the Actions tab in Flow Designer and then use the Search field for the application name starting with “Itential.”
Adding Actions to Flows
To add Actions to your Flows:
Configure Inputs to Actions
Once the Action is added, configure the inputs. Most Itential Actions take in similar inputs, and if you use Itential’s example Flows, you will see that the Flow Variables are used as the source for Action inputs.
After configuring the Action inputs, click Done. When you have completed adding Actions to your Flow, click Save (top-right of the Flow Designer screen).
In Itential’s example Flows, all of the inputs come from Flow Variables - which in turn can come from the ServiceNow Record that triggered the Flow, or from logic within the Flow itself.
Update Record Action
To return data back to your ServiceNow Record:
Add an Action
In the Actions section, click the ”+” button that adds an Action, Flow Logic, or Subflow.
Select Update Record
Within Actions, there is the ServiceNow Core action to Update Record. This Action updates a ServiceNow Record.
