Actions

Itential has included Actions, Subflows and example Flows to the Itential Automation Services Application. This section of the guide explains how Actions are used in the Itential Automation Services ServiceNow Application.

View Available Actions

To see the Itential Actions that are available, log in to ServiceNow and navigate to Flow Designer. Select the Actions tab in Flow Designer and then use the Search field for the application name starting with “Itential.”

Figure 1: Actions in Flow Designer

Adding Actions to Flows

To add Actions to your Flows:

1. In the Actions section, click the "+" button to add an Action.
2. Click Action, and then search for "Itential Automation Services" in the Installed Spokes menu to find all available Itential Actions.
3. Select the Action that you want to use. Once the Action is added in your Flow, provide inputs to the Action as described below.

Figure 2: Add an Action

 

Figure 3: Select Action to Add

Configure Inputs to Actions

Once the Action is added, configure the inputs. Most Itential Actions take in similar inputs, and if you use Itential's example Flows, you will see that the Flow Variables are used as the source for Action inputs.

After configuring the Action inputs, click Done. When you have completed adding Actions to your Flow, click Save (top-right of the Flow Designer screen).

Figure 4: Action Inputs

Figure 5: Action Added to Flow

Update Record Action

To return data back to your ServiceNow Record:

1. In the Actions section, click the "+" button that adds an Action, Flow Logic, or Subflow.
2. Within Actions, there is the ServiceNow Core action to Update Record. This Action updates a ServiceNow Record.
3. Configure the Action to update the fields in the ServiceNow Record that triggered the Flow.
4. Configure this Action to update the fields you want in the ServiceNow Record that triggered the Flow. Click Done to save your changes.

Figure 6: Update Record ServiceNow Core

 

Figure 7: Update Record Variables