Troubleshooting

This section provides solutions for issues that have been observed when using the event deduplication feature.

Email Event Triggers

Under certain conditions, the email adapter is known to create duplicate jobs when being used as an event trigger in Operations Manager. This issue can occur when emails are processed at a high rate and can be remediated by specifying a messageId field in the uniqueProps setting of the service configuration as shown in the example below.

{
  ...,
  "properties" : { ... },
  "eventDeduplication": {
    "active" : true,
    "cacheTtl" : 10000,
    "algorithm" : "md5",
    "uniqueProps" : [
      "/messageId"
    ]
  }
}