Install & Config

This section of the guide provides instructions on how to successfully install and configure the Itential Automation Services ServiceNow application. Install App from ServiceNow App Store Login to the ServiceNow Application and navigate to the...

This section of the guide provides information on how to configure an IAP instance using the Itential Automation Services app within the ServiceNow platform. Configure the Itential Instance Click the All tab at the top left-hand corner, clic...

After configuring your new IAP instance, verify if the instance was successfully added to the ServiceNow application: Click the All tab (top left-hand corner), click the Itential drop-down menu, and then select Itential Automation Services ...

Setting up ServiceNow Roles Steps to the role assignment process are outlined below.  Must be assigned as a ServiceNow Admin - Only admins hold permissions required to set roles in the ServiceNow application. ...