Maintenance & Troubleshooting

18 Articles in this category

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Maintenance & Troubleshooting

This collection of articles covers maintenance and troubleshooting topics for identifying common errors and resolving issues in the Itential Platform.

18 Articles in this category

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Authentication

IAP should be configured to use only one of four different authentication methods. LDAP Azure AD Radius Local AAA (Lab and Development environments) LDAP Verify the LDAP user is connected to the LDAP server and that a connection to A...

Updated on : 29 Apr 2024

Check Application Status via Profiles

You can check application status using Profiles . From Admin Essentials, select the active Profile, and then navigate to Applications (tab). The page displays many details in a very wide table. Check the number of applications found i...

Updated on : 18 Mar 2024

Common Upgrade Errors

This guide discusses some of the errors you may encounter in the software upgrade, along with various troubleshooting solutions. Deprecated App Not Loading When loading IAP, you might see this error message in the logs. In this case, the depreci...

Updated on : 01 Apr 2024

Connectivity

To troubleshoot network-connection issues: Verify your profiles or service_configs to ensure they have been configured correctly within the database being used. For example: Host Name (of the endpoint) Port Number User Credentials ...

Updated on : 02 May 2024

Event Logs & Logging

Structure of a Log Message in IAP This section explains how a log message is structured in IAP for error reporting, including the log statements that write a record to the event log. Logs are found at: /var/log/pronghorn Log Entry Example ...

Updated on : 10 Jul 2024

Health Checks Monitoring

Health check monitoring represents overall system status by using two colors. Green (Good) This color is displayed when: The system is passing health checks and monitoring is not reporting any problems or major issues. The system is comp...

Updated on : 18 Mar 2024

High Availability (HA) Issues

High Availability (HA) allows users to run more than one Itential Automation Platform (IAP) instance in a data center. For example, you may have a data center on the East Coast with 6 active instances of IAP running virtually. Meanwhile, you have a ...

Updated on : 18 Mar 2024

Invalid Credentials for Local AAA

If you are getting invalid credentials, the Local AAA user has not been set up properly, or you have the wrong credentials or parameters in your properties file for the Local AAA adapter. Check to see if the user and password for Local AAA is vali...

Updated on : 18 Mar 2024

Maintenance and Management

Updated on : 18 Mar 2024

Monitoring

To maximize availability and ensure consistent performance, Itential recommends the following to monitor Itential Automation Platform (IAP). The examples provided here are designed to configure the application for monitoring and to receive actionabl...

Updated on : 01 Apr 2024

Node Memory Usage

Use Admin Essentials to evaluate your Core Memory usage. Figure 1: Core Memory From the Profile view you can also check the memory usage for both Applications and Adapters. You can also compare the memory usage here to the memory being...

Updated on : 18 Mar 2024

NSO Service Model Form Fields

NSO Service Model Form Fields Guidelines To view device elements from a service model in Form Builder, you will need to specify where to find the YANG files. In newer versions of NSO adapter (version 4 and higher), this is configured in the y...

Updated on : 18 Mar 2024

Performance Troubleshooting Checklist

As you troubleshoot performance problems, use the following checklists to help identify and resolve issues. Keep in mind that every environment and problem is unique, and these troubleshooting checklists represent a baseline to help guide you. ...

Updated on : 05 Mar 2024

Prerequisite Checklist

When you are running automations in production, it is important to know that your system is available and responsive. Verify that RAM and CPU meet the recommended specifications. Add more memory if required to improve the overall RAM usage. Ma...

Updated on : 01 Apr 2024

Prometheus Metrics & Configuration

Data Metrics Itential Automation Platform exposes various system metrics for scraping via the /prometheus_metrics route. A prometheus server can be run and configured to scrape /prometheus_metrics which in turn will visualize that data in vari...

Updated on : 10 Jul 2024

User Cannot Log In

The default user and password values are admin@pronghorn and admin . IAP can only configure one AAA adapter at a time. Consequently, user might not be able to login with default username and password if using LDAP or Azure adapter. If us...

Updated on : 20 May 2024

User Cannot See Applications

Upon browsing to the IAP Web UI as the admin@pronghorn user for the first time, you will be presented with the following message: You currently don't have access rights to any apps. If you think that's a mistake, please ask your Administrator f...

Updated on : 18 Mar 2024

Web Server Access Log

This guide explains how to use a Web Server Access Log to see a commonly used log file which shows the calls made to the web server within Itential Automation Platform (IAP).  You will need to access the Profile ap...

Updated on : 10 Jul 2024

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