User Cannot Log In

Follow the checklist below when you encounter login problems.

• The default user and password values are admin@pronghorn and admin.
  • Itential Platform can only configure one AAA adapter at a time.
  • Consequently, user might not be able to login with default username and password if using LDAP or Azure adapter.
  • If using LDAP or Azure, check connection between Itential Platform and to the AD server.
• Check if software dependencies are up and running.
• Check OS and browser compatibility.
• Check user/group role and privilege access.
• Review sign-in error logs.
• If unable to determine login failure reason, please contact the Product Support Team for additional troubleshooting help.