Follow the checklist below when you encounter login problems.
- The default user and password values are
admin@pronghornandadmin.- Itential Platform can only configure one AAA adapter at a time.
- Consequently, user might not be able to login with default username and password if using LDAP or Azure adapter.
- If using LDAP or Azure, check connection between Itential Platform and to the AD server.
- Check if software dependencies are up and running.
- Check OS and browser compatibility.
- Check user/group role and privilege access.
- Review sign-in error logs.
- If unable to determine login failure reason, please contact the Product Support Team for additional troubleshooting help.