What's New and FAQs
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What's New and FAQs

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What's New ✍

Itential recently made major updates to the product documentation for Automation Gateway and Automation Platform. We've consolidated information into a single user guide with a more logical structure to make articles easier to find, and we've added better search filters to provide more relevant results faster. By making these changes, documentation can greatly provide a much better user and customer experience.

✯ New Navigation ✯

new structure

FAQs ⚑

This section gives quick answers to some common questions that tend to recur frequently.

Where can I find the software for download?

Software builds for download can be found in the Nexus Repository for your deployment. If you do not have access to the repository, contact your Itential Account representative to obtain the necessary credentials.

Which browsers are supported by IAP?

Presently, Itential Automation Platform (IAP) is compatible with the most current version of the following browsers:

  • Chrome
  • Firefox
  • Edge

If you are unsure what version you are actually running, be sure to check. Itential's product release notes contain IAP Browser Compatability for each feature and maintance release.

Use the following table to better understand the type of user action that is required for various form fields in IAP. Depending on the browser, the message prompt for user input will vary.

Browser Field Type Message Prompt Required User Action
Chrome Text None Enter required text in the field.
Chrome Numerical None Enter the required numerical value.
Chrome Dropdown Menu Please select an item in the list. Select the appropriate item from the dropdown list.
Firefox Text None Enter required text in the field.
Firefox Numerical Please enter a number. Enter the required numerical value.
Firefox Dropdown Menu Please select an item in the list. Select the appropriate item from the dropdown list.

Does IAP collect any information from my system?

No, Itential Automation Platform does not collect or report on any telemetric information from your system.

Does the NSO adapter have to be restarted to reflect a service pack upgrade in NSO?

Yes. The NSO adapter will read and compile the service model yang files at startup (APIs such as runAction and getDevices will continue to work even without an adapter restart).

If you are using the NSO adapter for service operations (i.e., Service Manager, Form Builder, etc.), restart the adapter after updating the NSO service models and the adapter will re-read the yang files. If you have forms linked to the updated service models, you will likely have to rebuild some parts of these forms in addition to restarting the adapter to ensure the forms are aligned with the updated service model.

How do users submit a help desk ticket ?

You just need to access you Service Desk account and create a Product Support ticket.
Learn more about creating a ticket through the Itential Service Desk portal at this article.