IAP Upgrade Overview

This guide will assist users in upgrading IAP using the BIN install method for on-premises software.

Prerequisites

Before taking any action, please:

• Review this document in full and establish a complete upgrade plan.
• Review all Product Notices related to the IAP version you are targeting.
  • This will ensure you are well informed of any new features, deprecations, and breaking changes associated with upgrading to a target version.
  • To avoid service disruption, be sure to pay particular attention to the detail within the breaking change product notices.
• Ensure that bash and tar are installed on the system.

If you need help establishing an upgrade plan, contact your Itential Account Manager.

Upgrade Support

• Itential provides support for previous releases of IAP according to its Version Lifecycle.
• If your current version of IAP is out of support, you may need to contact your Itential Account Manager for additional upgrade instructions.
• Itential strongly advises that you do not skip major versions when upgrading.

Method of Procedure

The upgrade process has several steps. To help ensure a successful upgrade, follow these steps as they are presented in this guide.

Rollback

If you encounter any blocking issues while upgrading IAP, refer to the Rollback section of the upgrade guide.

Troubleshooting

Use the Common Errors guide to identify and resolve the more frequent errors you may encounter in the upgrade. If unable to resolve, please contact the Itential Service Desk.