📍 Feature Releases
Read the feature details on Itential's software:
Itential Platform
Itential Gateway Manager
- Gateway Manager (initial release)
Itential Automation Gateway (IAG)
For cloud documentation see → Itential Cloud
📍 EOS Announcement
| Release Version | End of Maintenance | End of Support |
|---|---|---|
| 2023.1 | April 19, 2025 | Aug 19, 2025 |
- For more detail, refer to Version Lifecycle.
To remediate high-severity security vulnerabilities, Itential may continue releasing security-only maintenance releases until end-of-support for Itential Platform and IAG versions even if no other defect fixes are planned for release.
📍 Product Notices
Important information about deprecations and breaking changes, along with monthly maintenance release notes, is available in our Product Notices.
📍 FAQs
This section gives quick answers to some common questions that tend to recur frequently.
Where can I find the software for download?
Software builds for download can be found in the Itential Software Repository for your deployment. If you do not have access to the repository, contact your Itential Account representative to obtain the necessary credentials.
Which browsers are supported by Itential Platform?
Itential Platform is compatible with the most current version of the following browsers:
- Chrome
- Firefox
- Edge
If you are unsure what version you are actually running, be sure to check. Itential's product release notes contain Itential Platform Browser Compatibility for each feature and maintenance release.
Use the following table to better understand the type of user action that is required for various form fields in Itential Platform. Depending on the browser, the message prompt for user input will vary.
| Browser | Field Type | Message Prompt | Required User Action |
|---|---|---|---|
| Chrome | Text | None | Enter required text in the field. |
| Chrome | Numerical | None | Enter the required numerical value. |
| Chrome | Dropdown Menu | Please select an item in the list. | Select the appropriate item from the dropdown list. |
| Firefox | Text | None | Enter required text in the field. |
| Firefox | Numerical | Please enter a number. | Enter the required numerical value. |
| Firefox | Dropdown Menu | Please select an item in the list. | Select the appropriate item from the dropdown list. |
Does the Platform collect any information from my system?
No, Itential Platform does not collect or report on any telemetric information from your system.
Does the NSO adapter have to be restarted to reflect a service pack upgrade in NSO?
Yes. The NSO adapter will read and compile the service model yang files at startup (APIs such as runAction and getDevices will continue to work even without an adapter restart).
If you are using the NSO adapter for service operations (i.e., Service Manager, Form Builder, etc.), restart the adapter after updating the NSO service models and the adapter will re-read the yang files. If you have forms linked to the updated service models, you will likely have to rebuild some parts of these forms in addition to restarting the adapter to ensure the forms are aligned with the updated service model.
How do users submit a help desk ticket ?
You just need to access your Itential Service Desk (ISD) account and create a Product Support ticket. Learn more about creating a ticket through ISD here.