Assigning Roles

Setting up ServiceNow Roles

Steps to the role assignment process are outlined below.

Assigning Admin Role

1. Click the All tab option.
2. Type “Users” in the filter query and select Users from the System Security menu.
3. Type the name of the user you want to add in the** User ID** field and press Enter.
4. Click the credentials of the user you want to add from the list that populates under User ID.

Figure 1: Users

 

Figure 2: User ID

5. Navigate to the tabs located below the User form fields and click the Roles tab.
6. Click Edit located to the right of the Roles tab to open the Edit Members interface.
7. Type x_itent_services.admin in the search bar under Collection and click the role from the results that populate.
8. Click Save to set the permission. You will be redirected back to the User details form.
9. Click Update in the top toolbar (upper-right) to apply the admin role.

Figure 3: Roles Tab

 

Figure 4: Roles Collection

 

Figure 5: Apply Admin Role

Assigning User Role

To assign the User Application role in the Itential Automation Services ServiceNow application, follow steps 1-6 as listed above.

From the Edit Members interface, type x_itent_services.user in the search bar under Collection and click the role from the results that populate. Click Save to set the permission and then Update to apply the user role.

Figure 6: Apply User Role