Tasks Not Appearing in Automation Studio

Issue Statement

My adapter is loaded into IAP, but the adapter tasks do not appear in Automation Studio when I build a workflow.

What You Can Do

Here are some things that you can do to try to resolve the issue:

• Make sure the adapter is truly up in IAP. If not, you will need to get the adapter up. Consult the earlier section Adapter is Not in IAP for more information.
• Check that your user has permissions to use the adapter.
• Make sure the IAP Service Instance Configuration for the adapter is set correctly. Pay attention to the adapter type and make sure it is referencing the correct adapter. The type should match the export in the pronghorn.json file which should also match the module.exports line in adapter.js.
• Make sure the adapter methods are in the pronghorn.json file and the task flag is set to true.
• Check the IAP logs. There will most likely be an error log on why it was unable to load the workflows.

If you are unable to determine the issue by looking at the log, follow the Support process to create a ticket with the log information and the Itential Adapters Team will be happy to assist.