Configuring an IAP Instance

Updated on 20 Dec 2023

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This article will provide information on how to configure an IAP instance using the Itential Automation Services app within the ServiceNow platform.

How to Configure

Click the All tab at the top lefthand corner, click the Itential drop-down menu, and then select the IAP Instances Config option.

Figure 1. Itential ServiceNow App
ServiceNow-IAP-Config-1

2. Click the Instance you want to configure or click the New icon at the top righthand corner of the page to configure a new instance.

Figure 2. IAP Instances Page
snow-configuration-ex02

Type in the Name, Hostname in the their respective fields.

Add the Authentication Information that is appropriate for your instance of Itential.

Note

You should only provide information for one type of authentication.
API Key = Token;
Username and Password to get a token;
OAuth 2.0 which uses a client_id and client_secret to get a token.

Search for the role(s) that is associated with the IAP instance in the Roles field.

Figure 3. New Record Page
snow_configuration_ex03

If you require a MID Server to communicate from ServiceNow to your instance of Itential then configure both the MID Server name (utilized by the Itential GUI) and the MID Server reference which is utilized by the Itential Actions.
Click Submit to finish.

Figure 4. IAP Instance Page

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Verify the IAP Instance

How to verify if your IAP instance has been added to the ServiceNow application.

Click the All tab at the top lefthand corner, click the Itential drop-down menu, and then select Itential Automation Services.

Figure 5. Itential Automation Services
ServiceNow-IAP-Config-6

Click the Instances drop-down menu at the top right of the screen and scroll to view your instance.

Figure 6. IAP Instances
If you have configured your instance of Itential properly, you should now see Automations in the Choose Automation drop-down menu.