Adapters

  • Updated on May 29, 2025
  • Published on Apr 22, 2025
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The Adapters page view contains the Configuration and Logging tabs for setting properties. Please note that available views, features, and interactions in the tab views may be limited based on user permissions.

Pre-Installed Opensource Adapters

Itential's opensource adapters are automatically pre-installed (included) with your instance of Itential Cloud, but they are not configured.

Configuration

If your adapter has configuration properties to edit, they will be displayed here in form view. To enable the Advanced configuration editor, use the toggle switch located in the upper-right corner. Brokers and groups can also be edited in the Advanced view.

Adapter properties can be edited by assigning user permissions to the updateAdapter and updateApplication methods. Users with these permissions can also modify the log_level of an application or adapter. For example, to change the log_level to debug:

  • Replace the value of the log_level property by changing info to debug.
  • Click the SAVE button.

Of note, the specific details logged at each level (i.e. what information is logged and what messages are returned) is determined by the application developer and defined within the adapter code.

Config Properties

Note:

For technical assistance with adapter configurations, refer to the resources on Here to Help.

Logging

Additional log level properties are saved in the Log Settings view of the Logging tab. If the Syslog properties are not configured in the Advanced View of the adapter page, the user will be unable to change that property in the Logging tab.

Logging Tab

 

Network Adapters

Network adapters enable devices to communicate within a network by performing functions like encapsulating and decapsulating data, managing network connections, and encoding and decoding data.

Related Reading:

Itential Platform Service Instance Configurations

Ansible Tower

The Ansible Tower Adapter from Itential is used to integrate the Itential Platform with Red Hat Ansible Tower to enable automation and integration with other tools and systems. The adapter utilizes the ansible_tower API to provide the integrations pertinent to Itential Platform.

With this adapter you have the ability to perform operations with Ansible Tower such as:

  • Get Job Template
  • Launch Job Template
  • Get Job
  • Cancel Job
  • Create Job Schedule
  • Cancel Job Schedule

Automation Gateway

The Automation Gateway Adapter is used to integrate Itential Automation Gateway (IAG) with Itential Platform through the IAG API. IAG enables execution of multiple types of scripts (automations) by other orchestration systems, including Ansible® playbooks, Python scripts, OpenTofu plans, and other forms of executable code.

NSO

The NSO Adapter connects to NSO using the web UI port and NETCONF port. Each time the NSO adapter establishes a connection to NSO, the adapter will read the service models advertised by NSO. To securely configure the NSO adapter, make sure the HTTP hostname is configured with the same hostname that is configured in the common name of the NSO server certificate.

OSS Adapters

Adapters related to Operational Support Systems (OSS) and their integration with network infrastructure are crucial for connecting OSS systems that handle tasks like network configuration, fault management, and performance monitoring.

EAI

The EAI adapter from Itential is used to integrate the Itential Automation Platform (IAP) with EAI (Ericsson Adaptive Inventory).

With this adapter you have the ability to perform operations on items such as:

  • Sites
  • Containers
  • Shelves
  • Slots
  • Cards
  • Ports
  • Paths

ServiceNow

The ServiceNow adapter from Itential is used to integrate the Itential Automation Platform (IAP) with ServiceNow IT Service Management.

With this adapter you have the ability to perform operations such as:

  • Create, modify permissions for, and complete change requests in ServiceNow
  • Open and close tickets in ServiceNow
  • Add, manage, and remove inventory devices in ServiceNow CMDB (Configuration Management Database)
  • Update and close a Service Catalog Request
  • Send notifications to ServiceNow Assignees and Approvers
  • Change ServiceNow Assignees

SQL

The Itential SQL adapter allows interaction with a Microsoft SQL database. This adapter can be configured for either direct SQL queries or in an object-relational mapping configuration.

With this adapter you have the ability to perform operations with MS-SQL on items such as:

  • Storage of information
  • Retrieval of information