Verify & Test Itential Platform Instance

After configuring your new Itential Platform instance, verify if the instance was successfully added to the ServiceNow application:

1. Click the All tab (top left-hand corner), click the Itential drop-down menu, and then select Itential Automation Services.
2. Click the Instances drop-down menu (top-right) and scroll to view your instance.
3. If you have configured your instance of Itential properly, you should also see Automations in the Choose Automation drop-down menu.

Figure 1: All (tab) > Itential Automation Services

 

Figure 2: Choose Itential Platform Instance > Choose Automation

To test the automation to ensure the Itential Platform instance successfully runs:

1. Click the All tab, click the Itential drop-down menu, and then select the Itential Automation Services option.
2. Select your Itential instance. If there is only one instance it will be automatically selected.
3. Select the automation you want from the list of automations. The automation needs to have a manual trigger defined for it within Itential.
4. Select the trigger you want from the list of triggers. The Itential form will appear for you to fill out the necessary data.
5. Complete the requested data in the form and click Run Automation. A message will display to show the automation succesffuly started.

Figure 3: Run Automation

 

Figure 4: Automation Started