Troubleshooting Adapter Installation

Resolving Common Problems

This article provides a brief list of possible causes for a particular issue, and how to quickly resolve the problem. If you find that you need additional assistance, please contact Itential Product Support.

User Cannot Log In

The default user and password values are admin@pronghorn and admin.

User Cannot See Applications

Upon browsing to the IAP Web UI as the admin@pronghorn user for the first time, you will be presented with the following message:

You currently don't have access rights to any apps. If you think that's a mistake, please ask your Administrator for help.

Be sure to add permissions to the admin group for your applications.

Figure 1: Edit Group in Authorization

NSO Service Models Missing

Be sure to add the service models to the ncs.conf file load-path.

<load-path>
    <dir>./packages</dir>
    <dir>./yang</dir>
    <dir>${NCS_DIR}/etc/ncs</dir>

    <!-- To disable northbound snmp altogether -->
    <!-- comment out the path below -->
    <dir>${NCS_DIR}/etc/ncs/snmp</dir>
</load-path>

Invalid Credentials for Local AAA

If you are getting invalid credentials, the Local AAA user has not been set up properly, or you have the wrong credentials or parameters in your properties file for the Local AAA adapter.

Check to see if the user and password for Local AAA is valid:

mongo -u localaaa_user -p pronghorn LocalAAA

show users....

If you are logged in and can see the configured users, check the Local AAA adapter properties to verify they are set correctly. The same also applies to pronghorn if IAP does not come up; be sure the pronghorn user and password are valid in the properties.json file and in the adapter properties for MongoDB.