Itential strives to improve and update our software to provide customers with the latest in network automation. A natural part of this is to shift our developer focus toward features and enhancements that utilize newer technologies to ensure all our products are cutting edge. However, we recognize that not all of our customers have the ability to update their Itential Platform environments at the same cadence as our release cycle. To accommodate these requirements, Itential provides Extended Support (ES) and Standard Term Support (STS) versions of Itential Platform.
Extended Support (ES)
Formerly referred as "LTS", long term support
Extended Support will provide customers the option of a Platform version with a three year support period. The image and table below highlight the differences between an ES and STS version of the Platform.
Figure: ES & STS Release Schedule
| ES Period | ES Phase | Duration | Customer Commitments |
|---|---|---|---|
| 1 | Product Release and Monthly Maintenance Releases | 24 Months | While the product release is in this phase, it will receive monthly maintenance releases for bug fixes. The monthly maintenance release may contain enhancements, at Itential’s discretion. Product Support is available during this period. |
| 2 | Critical and Security Vulnerabilities | 6 Months | While the product release is in this phase, it will receive monthly maintenance releases for issues that address critical customer issues, or are related to critical security vulnerabilities. Product Support is available during this period. |
| 3 | Help Desk Support | 6 Months | Only Product Support is available during this period. No maintenance releases will be issued during this phase. |
| 4 | End of Support | - | The product release has reached end of support. At Itential’s discretion, Itential may provide Product Support. |
Maintenance Releases - ES Schedule
Maintenance releases will continue to be applied to Platform environments in the current fashion by acquiring and then installing the specific updates. Maintenance releases will only include bug fixes and security updates whose inclusion is dependent on the current stage in the ES product release and support cycle (see above).
Standard Term Support (STS)
Standard Term Support (STS) provides customers with the ability to integrate new features more quickly into their environments due to the standard six month planned release cycle of major Platform versions. Release and support phases for STS versions are provided in the table below.
| STS Period | STS Phase | Duration | Customer Commitments |
|---|---|---|---|
| 1 | Product Release and Monthly Maintenance Releases | 12 Months | While the product release is in this phase, it will receive monthly maintenance releases for bug fixes. The monthly maintenance release may contain enhancements, at Itential’s discretion. Product Support is available during this period. |
| 2 | Critical and Security Vulnerabilities | 6 Months | While the product release is in this phase, it will receive monthly maintenance releases for issues that address critical customer issues, or are related to critical security vulnerabilities. Product Support is available during this period. |
| 3 | Help Desk Support | 6 Months | Only Product Support is available during this period. No maintenance releases will be issued during this phase. |
| 4 | End of Support | - | The product release has reached end of support. At Itential's discretion, Itential may be provide Product Support. |
Maintenance Releases - STS Schedule
Maintenance releases will continue to be applied to Platform environments in the current fashion by acquiring and then installing the specific updates.
Monthly Maintenance Releases
Maintenance updates (and applicable security and bug fixes) are targeted for availability each month, but may release more or less frequently than that, based on customer needs.
Deprecations
Deprecations can be introduced with the introduction of any release, including an ES release. While that release is still active in a customer’s environment, the feature that is marked as deprecated will still be available. No backports or bug fixes will introduce deprecations to an existing release.
Breaking Changes
Breaking changes can be introduced with the introduction of any release, including an ES release. No backports or bug fixes will introduce breaking changes to an existing release.
End of Maintenance & Support
After two years for STS, or three years for ES, a major Platform software version will reach its End-of-Support (EOS) date. Once the software reaches EOS, Itential will no longer accept support tickets related to the version, and Maintenance Releases for the version will cease to be published.
Itential Platform
| Release Version | Support Model | Release Date | End of Maintenance | End of Support |
|---|---|---|---|---|
| Platform 6 | ES | Feb 27, 2025 | Aug 27, 2027 | Feb 27, 2028 |
| 2023.2 | STS | May 2, 2024 | Nov 2, 2025 | May 2, 2026 |
| 2023.1 | STS | May 19, 2023 | April 19, 2025 | Aug 19, 2025 |
| 2022.1 | ES | Sep 01, 2022 | Aug 1, 2025 | Feb 1, 2026 |
| 2021.2 | - | Jan 24, 2022 | July 24, 2023 | Jan 24, 2024 |
| 2021.1 | - | June 25, 2021 | Dec 25, 2022 | June 25, 2023 |
| 2020.2 | - | Jan 5, 2021 | July 5, 2022 | Jan 5, 2023 |
Itential Automation Gateway
To provide a more streamlined support experience, Itential Automation Gateway (IAG) version lifecycles are aligned with their corresponding Itential Platform ("Platform") versions. This alignment ensures that customers have a single End of Support date to track both products when planning upgrades and maintenance schedules. As a result, when a Platform version reaches its End of Support date, the associated IAG version will also reach End of Support on the same date.
Since IAG versions follow the same lifecycle as Itential Platform, please check Itential's documentation for the exact End of Support date of a particular IAG version.
Based on the current Platform lifecycle schedule, please note the following End of Support dates for legacy IAG versions:
| Release Version | Support Model | End of Maintenance | End of Support |
|---|---|---|---|
| IAG/4.x | ES | Aug 27, 2027 | Feb 27, 2028 |
| IAG/2023.3 | STS | Nov 2, 2025 | May 2, 2026 |
| IAG/2023.2 | STS | Nov 2, 2025 | May 2, 2026 |
| IAG/2023.1 | STS | April 19, 2025 | Aug 19, 2025 |
| IAG/2022.1 | ES | Aug 1, 2025 | Feb 1, 2026 |
- IAG versions follow the same support phase structure as their corresponding IAP versions as outlined above.
- Maintenance releases for IAG are coordinated with Itential Platform releases to ensure compatibility.
- See also:
RPM Version Compatibility (Platform 6)
We ensure all our latest RPM packages work seamlessly together, so you can confidently install the most recent version of each component without compatibility concerns. Our engineering team tests every maintenance release to guarantee smooth integration across all RPM packages.
To get the best performance and latest features, Itential recommends that you always use the most recent version of each RPM. You'll notice that not every package gets updated in each monthly maintenance release - this is intentional and actually a good thing! When an RPM isn't included in a monthly release, it means that package is already optimized and no changes were necessary. The existing version remains the current, supported release.
Security Updates
To remediate high-severity security vulnerabilities, Itential may continue releasing security-only maintenance releases until end-of-support for both Itential Platform and IAG versions, even if no other defect fixes are planned for release.
Software Repository Retention
Itential will periodically remove software from the Itential Software Repository if it has reached its End of Support lifecycle.
Third-Party Integrations
All third-party software version compatibility is documented in the Platform Compatibility section of the Release Notes for each release version (Product Notices → Release Notes → Maintenance Release Version → Platform Compatibility). To get the most up-to-date requirements for any third-party integration, including open source, first identify the Itential Platform release version you are using and then refer to the respective release note.
When a third-party integration has reached obsolescence on the Itential Platform, it will no longer be actively supported by the Service Desk. For customers with unsupported third party integrations, Itential may provide limited assistance, where possible, but no bug fixes, workarounds or patches will be provided. As such, the end user will need to upgrade to the newest version of the integration in accordance with version compatibility documented in Release Notes.