Connectivity
  • 02 May 2024
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Connectivity

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Article summary

To troubleshoot network-connection issues:

  1. Verify your profiles or service_configs to ensure they have been configured correctly within the database being used. For example:

    • Host Name (of the endpoint)
    • Port Number
    • User Credentials
  2. Verify your properties are configured correctly and ensure that there are no network issues between IAP and the other dependencies or endpoints.

  3. Use telnet to perform a basic connectivity test between the endpoints. For example, to test connectivity from the IAP server to the mongo-server (if the 27017 default port is used), verify properties.json for the appropriate hostname and port number. If the port is blocked by a firewall, then the network engineering team will need to enable the port for connectivity.

    telnet mongo-server-hostname 27017
    telnet redis-server-hostname 6379
    telnet redis-sentinels-hostname 26379
    telnet rabbit-server-hostname 5672
    
  4. Use the folllowing command to verify if a port for an application is up and listening:

    lsof -Pi |grep LISTEN
    

Additional Troubleshooting Network-Connection Resources

It’s important to have additional resources and best practices in place for network-connection troubleshooting.


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